Helpdesk Technician Resume Washington, DC - Hire IT People

SUMMARY:

I am an accomplished IT technician with a strong research background who is seeking a position in cyber threat analysis.
My passion for technology, pride in client satisfaction, and delight in education drives me to pin down and analyze threats, determine the best mitigation strategy, and execute relentlessly while providing real - time clarity into the process.
It is my desire to apply my skills towards safeguarding data in a corporate or non-profit environment.

PROFESSIONAL EXPERIENCE:

Helpdesk Technician

Confidential, Washington, DC

Responsibilities:

Helpdesk technician for an IT consulting company specializing in law firms.
Administer systems for over 180 different clients under high pressure and tight deadlines.
Evaluate incoming client reports for systemic issues.
Advise clients on how to remediate lost productivity and mitigate security threats.
Update and standardize client documentation.
Over 90% client satisfaction rate.

Systems Engineer

Confidential, Vienna, VA

Responsibilities:

Administered a variety of server and workstation systems with minimal supervision.
Researched fixes for security, network, and hardware issues.
Coordinated with development team and IT director to increase database response speeds and reliability.

Instructor

Confidential, Alexandria, VA

Responsibilities:

Taught week-long information technology and security classes to government and corporate clients.
Classes taught include Network+, A+, and portions of Security+.
Provided insight on network configuration, security threats and vulnerabilities, hardware and software troubleshooting and interfacing with various types of operating systems.
Demonstrated practical use of tools such as Nmap, Wireshark, InSSIDer, Maltego, VirusTotal, and Exploit-DB.
Managed office technical requirements and network administration.

Legal Secretary/IT Assistant

Confidential, Rapid City, SD

Responsibilities:

Improved workplace efficiency by overhauling service request system.
Coordinated security audits and helped implement changes including a password management system.
Reviewed electronic and paper documents to ensure compliance with county and state law.
Maintained and updated extensive client database.
Troubleshooted IT issues related to desktop support, network attached storage (NAS), and file directories.

Research/Graduate Assistant

Confidential

Responsibilities:

Performed data analysis for clients and maintained databases for a non-profit research agency.
Managed and updated an SPSS database with 1,000+ observations and tabulating responses.
Performed data analysis using linear regression and other quantitative techniques for clients using SPSS and Excel.
Helped produce at least 6 finished reports for clients.

Research Assistant/Copy Editor

Confidential

Responsibilities:

Assisted with qualitative and quantitative research projects for a non-profit research agency.
Helped design and implement research projects in various stages.
Provided feedback and quality control on developing and final reports.
Managed large databases such as that of the USD School of Dental Hygiene.

Medical Records Clerk

Confidential, Rapid City, SD

Responsibilities:

Record keeper and manager of patient data for a small family practice clinic.
Ensured HIPAA compliance of medical records and patient files.
Organized and maintained over 10,000 patient charts.
Assisted clinic with transition from paper records to electronic medical records (EMR).
Oversaw safe removal and disposal of outdated clinic PCs.