TECHNICAL SKILLS AND EXPERIENCE:

Cloud Technologies & Environments: Amazon AWS, Microsoft Azure, Google Cloud Platform, Salesforce.com, ServiceNow Cloud, Adobe Marketing Cloud

Operating Systems: Microsoft Windows 95/98/NT/2000/XP/ 7/10/2003/2008/2010/2012 , Unix (Sun Solaris, HP, IBM AIX), Linux

Product Development Methodologies: Agile, Scrum, Rapid Prototyping Development, Waterfall, Lean Startup methodology, Complete Chaos

Programming Languages: Java (J2ee, J2se, JDK, JRE, JDBC, Log4j, Struts, UML), Groovy, Ruby, Python, .Net, Visual Basic, Visual Basic for Applications, SQL, C/C++, Jscript, JavaScript, VBScript, Perl, UNIX Shell Scripting, Basic, Fortran

Enterprise Search Technologies: Confidential, SOLR, Google Search Appliance (GSA), Elastics Search, IBM Watson (Vivisimo), Lucene, Knova

Enterprise Applications, Support, Service & CRM Systems: Confidential, ServiceNow, Adobe Experience Manager, JIRA Service Desk, SOLR, Knova, Microsoft Dynamics, Salesforce.com, BMC Remedy, SAP CRM, Siebel, Onyx, Pivotal, Saratoga, HP Openview ServiceDesk, Clarify, Vantive, PeopleSoft, Magic, Peregrine, UpShot Sales, Over Quota, TeleMagic, ACT, Maximizer, GoldMine, Pursuit

Database Technologies: Oracle, MS SQL Server, MySQL, DB2, Informix, Sybase, Visual Dbase, MS Access, FoxPro, Dbase, ASCII Text - Based

Data Analysis and Reporting Tools: SQL Server Reporting Services, QlikView, Crystal Enterprise, Excel, Business Objects, Ad-hoc queries and reports

Application Development and Operations Systems: MS Visual Studio / TFS, JIRA, Eclipse Project, Sun One Studio (formerly Forte), Borland Jbuilder

Application Servers and Middleware: Apache Tomcat, Apache Wildfly, Macromedia JRun, IBM WebSphere, BEA WebLogic, WebMethods, MS Message Queue Server, MS Transaction Server

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Chief Technical Consultant

Responsibilities:

• Responsible for business management, development, execution, and growth of a full service startup IT consulting company servicing small to mid - sized businesses in the Pittsburgh area.
• Delivers technical consulting services including software vendor management, network architecture & design, disaster recovery planning, hardware/software upgrades, IT security audits, and general troubleshooting.

Confidential, Pittsburgh, PA

Director, Emerging Solutions

Responsibilities:

• Responsible for leading the commercial evaluation and technical compatibility vetting process of potential software partners such as established and burgeoning cloud based CRM, CMS, Self-Service and ITSM solutions for the Confidential enterprise search platform.
• Performed deep technical exploration and analysis of partner products for compatibility, feasibility and success.
• Interfaced directly with partner management and technical teams to design and build proof of concept systems.
• Directed internal/external resources and personally contributed to delivering critical features/functionality on time.
• Conceived and prioritized product roadmaps, vision, go to market strategies and pricing for new solutions.
• Leveraged feedback and fostered ongoing relationships with leading integration partners and solution providers.
• Evangelized new offerings internally/externally through webinars, tradeshows, conferences, and in person.

Confidential, Pittsburgh, PA

Product Leader & Manager

Responsibilities:

• Directed the Sales, Services, Support and Engineering teams, including both United States and India resources.
• Successfully planned, budgeted, forecasted and managed all revenues and costs for the product line.
• Increased software, services, Saas and maintenance revenue, while ensuring customer retention and satisfaction.
• Delivered leadership, vision and technical expertise for the product roadmap, support and delivery strategies.
• Socialized and evangelized new product features to Sales/Marketing/Services teams, customers and prospects.
• Facilitated and lead tradeshows, webinars, customer town halls, and Customer Advisory Board meetings.

Principal Technical Consultant & Architect

Confidential

Responsibilities:

• Delivered business and technical consulting services to prospects, technical partners and customers.
• Designed system architecture, software deployment, systems integration, and product customization options.
• Ensured on time delivery and within budget solution implementations and upgrades for customers and partners.
• Directed, managed and mentored on/off shore technical resources during implementations and upgrades.
• Worked closely with engineering and customer success teams to ensure outstanding customer experiences.
• Provided expertise, RFI/RFP responses, demos and solution vision to customers/prospects for sales teams.

Senior Systems Engineer

Confidential

Responsibilities:

• Delivered business and technical consulting services to prospects, technical partners and customers.
• Performed software installation, configuration, testing, integration, training, and customization services.
• Prototyped and documented many first-time integrations with client/server and web-based applications.
• Contributed to the Product Development organization through relevant research and development activities.
• Influenced the product evolution by submitting innovative and relevant enhancement requests and ideas.

Confidential, Pittsburgh, PA

Vice President, Information Systems and Operations

Responsibilities:

• Realized annual revenues of $1MM and a client base of over 200 customer companies within three years.
• Architected, developed, and documented a web-based CRM and analytics system for a high-volume call center.
• Configured and managed the corporate network including hardware, software, security, and upgrades.

Confidential, Pittsburgh, PA

Manager, Information and Technology Systems

Responsibilities:

• Performed software specification, implementation, upgrades and maintenance for a 50+ agent call center.
• Developed and delivered comprehensive management and performance analytics services.
• Assisted in growing divisional revenues by $500K annually.