IT Specialist Resume

SUMMARY:

Highly accomplished IT professional with 10+ years of demonstrated IT technical experience within a multicultural broadcasting organization providing comprehensive computer operations support to over 2500 users globally. Knowledgeable in project and change management methodologies. Proactive approach in initiating process and system improvements to increase staff productivity.Accomplished and exciting leader known for exceptional communication skills and being able to “bridge the gap” between technical and non - technical persons.

PROFESSIONAL EXPERIENCE:

IT Specialist

Confidential

Responsibilities:

Earned a solid reputation for resolving complex issues and providing exceptional customer service, in which I was promoted to assume the responsibility of providing expert guidance to both federal employees and contractors.
Provided operational support (maintenance, system analysis, troubleshooting, etc.) for all Agency end-user hardware (PC and MAC).
Served as lead Project Manager for the deployment/upgrade process for 100% of VOA's recording studio PCs to Windows 7 as well as the agency's New York bureau.
Created new user accounts for new hires, granting security access to network shares and provided on the spot computer training to Agency personnel when necessary.
Assisted senior network analysts in monitoring data communications on the Agency’s local and wide area network on a 24/7 basis.
Performed break-down, transport and set up of Agency IT equipment on an as-needed basis.
Extensively utilized Remedy, Track-It and FootPrints incident management system to record and track issues.
Worked independently on 2nd shift (Fridays and Saturdays) for 10 years, providing sole support for global IT support operations.
Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas verbally and in written communication.
Leveraged extensive experience in multiple operating environments including mainframe connectivity, Windows 2000, XP/7, 8, 8.1,10, BlackBerry, Windows, Android and iOS mobile devices.
Initiated shift turnover reports to continue user communications for unresolved issues.
Serve as lead Project Manager for user community transfer from onsite network storage to Microsoft One Drive Application.
Provide training for 100% of the agency's user community as well as fellow co-workers on Microsoft One Drive platform.
Present department objectives to all IT personnel for upcoming fiscal year and goals met.
Created long-term strategies for growth and career development for interns by providing on the job training and online webinar resources. By providing on the job training a few interns were hired as full time IT Specialists for State Government positions.
Assisted senior project manager during the project initiation, planning, execution, and closing phases for Shared Drive migration to SharePoint. Created and provided training to all agency Confidential and contractors on how to navigate the Microsoft SharePoint platform.
Created presentations and technical packets to assist with the smooth transition of new employees joining the agency that would eliminate a percentage of trouble tickets created for the user community. Present packet to 100% of new employees during On-Boarding process while training fellow co-worker to take the lead.

IT Specialist

Confidential

Responsibilities:

Created team storage sites in Microsoft SharePoint for the transfer of Shared Drive content to SharePoint.
Manage Shared Drive content transfer to MS SharePoint Document Libraries using ShareGate tool.
Create efficient workflows for user community using Microsoft Flow.
Setup meetings with stakeholders to collect information that would help develop a more efficient workflow while acting as the liaison between all technical and non-technical persons.
Researched disabled accounts to find candidates for inactivity to release from Aglearn account database to allow access to users that were active and needed Aglearn accounts..
Created reports to highlight the progress of both current and future projects in each phase of the project management methodology framework.

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