Techincal Support Specialist Resume Washington, DC - Hire IT People

SUMMARY:

Use over 25 - years of proven IT troubleshooting and customer service skills in a helpdesk\deskside support position.

EXPERIENCE:

Confidential

Techincal Support Specialist, Washington, DC

Responsibilities:

Responsible for Level 2 support of the Tip O’neill building.
Perform troubleshooting on both hardware and software.
Responsible for troubleshooting network connectivity as well as iPhone configuration and troubleshooting.
Perform password resets and account unlocks using Active Directory.
Responsible for managing tickets in Remedy ticketing system.

Confidential

Easy Tech Sales Associate, Washington, DC

Responsibilities:

Responsible for selling and advising customers about Business Machines and Services that Confidential offers: from Computers, Tablets, Printers, Software & Tech Services such as computer repair, data back-up and set up including ON-Site services in their Home or Office.
Duties also include merchandising, stocking and an upbeat, outgoing personality

Confidential, DC, Maryland and Virginia

Helpdesk Analyst

Responsibilities:

Responsible for virus removals and hardware, software and operating system (HW/SW/OS) troubleshooting, and configuration.
Wireless network troubleshooting and configuration of all in-house devices including Android and Apple devices.
Remote Desktop support using TeamViewer.

Confidential

Technical Support Specialist, Rockville, MD

Responsibilities:

Responsible for level 2 technical support of Lotus Notes in a mixed Windows XP/7 environment.
Responsible for troubleshooting network connectivity.
Responsible for updating tickets in the Remedy call tracking system.
Responsible for minor network administration using Active Directory.
Responsible for monitoring daily tape back-ups and securing newly created tapes.
Responsible for completed iMAC requests in a timely manner.
Responsible for XP to Windows 7 migration.

Confidential

Helpdesk Analyst, Washington, DC

Responsibilities:

Worked for various government contractors at the GSA, responsible for level 2 technical support, Dell desktop\laptop upgrades, software upgrades (both COTS and GOTS) and hardware troubleshooting.
Responsible for: supporting off-site users, MAC OS X troubleshooting, loading images from the image server using Norton Ghost, Lotus Notes installation\troubleshooting in Windows XP/7 environment.
Responsible for updating tickets on the Unicenter call tracking system on a daily basis and maintaining Microsoft Access inventory database for tracking all computer equipment.
Responsible for completed iMAC requests in a timely manner. Responsible for XP to Windows 7 migration.

Confidential

Helpdesk Analyst, Fairfax, Virginia

Responsibilities:

Responsible for troubleshooting all Confidential laptops/desktops in a Windows 2000/XP environment.

Confidential

Helpdesk Analyst, Washington, DC

Responsibilities:

Worked for various government contractors, responsible for receiving\logging\troubleshooting all PC HW/SW calls from government employees and contractors across the country into the Confidential . helpdesk call tracking system.

Confidential

Helpdesk Analyst, Washington, DC

Responsibilities:

Responsible for Windows 2000 upgrades, user software support, basic Novell 4.x Administration Network Operating Systems
(Novell 4.x, Windows 2000, Windows 98).