Help Desk Technician Resume

PROFESSIONAL PROFILE:

Seeking entry level positions in the field of Help/Service Desk, Production Support or a related discipline with a progressive organization that provides opportunities for professional growth. Proficient at working under pressure Patient and diligent work ethic Outgoing personality who enjoys new challenges.

TECHNICAL SKILLS:

Foundation of Hardware: P.C.'s, Foundations of Software Microsoft PC/Apple Mac & Laptops, Mobile Devices Windows installation, VoIP, VPN, remote access, internal web applications, Active Directory, VMware, Microsoft OS (XP, 2000, 2008, 2010), TCP/IP, Outlook 2016, Service Now Ticketing System.

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Technician

Responsibilities:

Created Tickets through Service Now Ticketing Portal.
Taking Calls & email tickets on an Average 34 Tickets a day of varying nature and complexity.
Worked in a fast pace environment with wide range of end - users to diagnose and resolve complex and critical technical issues within five minutes or less.
Provide detailed documentation covering all aspects of user tickets/issues in Service Now to insure no efforts are duplicated when escalating to Tier II Team.
Worked closely With Active Directory to check for expired and locked accounts, Password Resets and PIV Card Exemptions.
Mapped & Troubleshoot Network Printers.
Mapped Network Shared Drives.
Troubleshoot VPN for cell phones and laptops for Cisco Any Connect.
Troubleshoot Outlook 2016.
MacAfee Password Reset.
Provided Ticket Updates for End User.
Troubleshooting MS Word issues such as freezing or corrupted files(.doc,.docx)
Correcting .pst files that or corrupted or missing
Correcting outlook profile issues such as log in failures, corrupted .ost files and deleting and creating new outlook ail profiles
Resolving permission issues with resource mailboxes
Helping users with connectivity issues using VPN in Checkpoint Endpoint Security
Remoted into systems and download appropriate software such as McAfee, VNC, imagery software, MS Office suites, irc software, or diagram software

Confidential

Senior Computer Technician

Responsibilities:

Software installations.
Laptop and PC Repair.
Network Installs.
Network Security.
Desktop Support.
Network Infrastructure.
Technical support. (via phone / email)
Custom Building PC s.

Confidential

Senior Computer Technician

Responsibilities:

Ensure all aircraft are properly fueled for daily flights
Make sure all safety procedures are followed
Prepare daily reports of fuel, oil, and accessory sales

Confidential

File Clerk

Responsibilities:

Collected exceptions per VA guidelines
Provided exception support for up to 100 employees
Documented all exceptions outside of VA guidelines
Ensured all VA sensitive information is kept confidential
Grouped duplicate veteran files
Ensured printer was operational and connected to laptops
Confirmed all file numbers and names matched within the VA system
Processed over 200,000 veteran files using applications COVERS and VBMS
Worked under a public trust clearance
Maintained a professional work attitude
Chefs Warehouse - Hanover Maryland

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