PROFESSIONAL SUMMARY:

• More than 15 years of experience with network and system administration, installation and operations.
• Providing end - users with network administration, installation of systems and software, testing and troubleshooting.
• Experienced in maintaining fiber optic networks.
• Expert knowledge in Confidential desktop and laptop computer repair and software installing, Windows and Unix Operating systems to include configuration and maintenance Cisco routers, switches and Cisco Pix Firewalls.
• Experience setup install and configure windows server 2008 windows server 2012 windows server 2016 expereience install and setup exchange server 2007 and exchange server 2016 experence with

PROFESSIONAL EXPERIENCE:

• Computer tech Windows 10 Support
• Troubleshoot windows 10 problems
• Test software that run on windows 10
• Setup and image USCG desktop and laptop computers
• Configure windows 10 image to be tested on test laptop before the image is deployed
• JSP Mark Center help desk Alexandria va
• Computer Tech 29 June 2017
• Provide Ter II support to customer and end users include the following
• Resolve all hardware /software related issue supporting Microsoft Office,Microsoft Outlook, and Adobe.
• Setup and configure network printer and network connectivity
• Setup and configure user Blackberry to sync with Outlook with 2010 email service
• Use Active Directory to manage and setup user accounts
• Track all tasks and troubleshoot issues via Remedy ticketing software
• Repair laptop and Desktop computer
• Repair Desktop Scanner and laser printer
• Install new motherboard and LCD on user laptop
• Backup user data to be restored to user new harddrive
• Repair windows 7 with the windows install disk

EXPERIENCE & SKILLS:

• Frame-Relay, IPX, TCP/IP, OSPF, RIP, ISDN, IGRP, AppleTalk, DNS, PPP, BGPHP Openview Node ManagerExperience configuration cisco router 2821,2811,7500,1841Experience configuration cisco switch, 3550/60,5000.6000
• Red Hat, Caldera, and Linux Operating SystemsSCO UNIX Open Server, Sun Solaris, Confidential Openview, Net CoolMicrosoft Exchange Server 2010. MS SQL Server 6.5Experienced in configuration voice over IP on CISCO, 2811 router.
• Experienced setup and configuration Cisco call manager 4.1
• Experience Configuration Call manager 8 on Cisco router 2821
• Setup and config windows server 2008, windows server 2012, windows
• Server 2016, install and configure windows exchange 2007/2016

PROFESSIONAL EXPERIENCE:

Confidential, Quantico, VA

Computer Tech Support Analyst SR

Responsibilities:

• Resolve all hardware/software related issues supporting Microsoft Office, Microsoft Outlook, and Adobe.
• Setup and configure network printer and network connectivity;
• Setup and configure MS Windows images on workstations;
• Setup and configure user Blackberry to sync with Outlook 2007 email service;
• Use Active Directory to manage and setup user accounts within ; Confidential
• Troubleshoot and repair Dell laptops and desktop computer systems and configure MS Windows 7/images on user workstations ffice move I move the user and setup their computer at the new location
• Track all tasks and trouble issues via Remedy tracking and ticket software.
• Repair Dell and Confidential laptop and Desktop Computers
• Repair Confidential desktop and Laptop computer
• Setup and install Mac OS operation system
• Setup and install Microsoft Office on the Mac operation system

Confidential

Computer Tech Support Analyst SR, DC

Responsibilities:

• Resolve all hardware /software related issue supporting Microsoft Office,Microsoft Outlook, and Adobe.
• Setup and configure network printer and network connectivity
• Setup and configure user Blackberry to sync with Outlook with 2010 email service
• Use Active Directory to manage and setup user accounts within Confidential
• Track all tasks and troubleshoot issues via Remedy ticketing software
• This was a 6 week positions

Confidential

Computer Tech Support Analyst SR, Dahlgren, VA

Responsibilities:

• Resolve all hardware/software related issues supporting Microsoft Office, Microsoft Outlook, and Adobe.
• Setup and configure network printer and network connectivity;
• Setup and configure MS Windows 7 images on workstations;
• Setup and configure user Blackberry to sync with Outlook 2007 email service;
• Use Active Directory to manage and setup user accounts within ; Confidential
• Troubleshoot and repair Dell laptops and desktop computer systems;
• Track all tasks and trouble issues via Remedy tracking and ticket software.
• Repair Dell and Confidential laptop and Desktop Computers

Confidential

Computer Tech Support, Alexandria, VA

Responsibilities:

• Test and troubleshoot all Dell computer systems to include laptops;
• Troubleshoot software configuration issues and operating system issues as they related to setup;
• Track all tasks and trouble issues via Remedy tracking ticket software
• This was a temp position setting up user at the new mark center

Confidential, Fort belivor, VA

Computer Tech Support Analyst SR

Responsibilities:

• Resolve all hardware/software related issues supporting Microsoft Office, Microsoft Outlook, and Adobe.
• Setup and configure network printer and network connectivity;
• Setup and configure MS Windows XP/Vista images on workstations;
• Setup and configure user Blackberry to sync with Outlook 2007 email service;
• Use Active Directory to manage and setup user accounts within HQAMC;
• Troubleshoot and repair Dell laptops and desktop computer systems;
• Track all tasks and trouble issues via CA Unicenter tracking and ticket software.

Confidential, Richmond, VA

Computer Technician

Responsibilities:

• Test and troubleshoot all Dell computer systems to include laptops;
• Troubleshoot software configuration issues and operating system issues as they related to setup;
• Repaired and refurbished hardware, memory, motherboard, video cards, hard drives, LCD screens, modem cards, wireless cards and setup routers on Dell Computers;
• Repaired Dell laser printers as required
• Opened and closed tickets as required
• Established and maintained great customer relationships.

Confidential, Washington, DC

Computer Specialist

Responsibilities:

• Set up and installed new operating systems for Confidential and Confidential desktops and laptop computers;
• Configured and maintained the Confidential HQ computer systems once updated to Windows 2000 Network;
• Tested and resolved configuration issues for Confidential, Confidential, Windows XP, and Confidential OS 10 operating systems
• Troubleshoot and tested new system configurations and performed data transfers as necessary.
• Met all migration deadlines.

Confidential, Fairfax, VA

Logistics Wharehouse Technician

Responsibilities:

• Managed and controlled the re-supply of electronic components and equipment for cable upgrades
• In the Confidential Communication Warehouse
• Monitored the deployment and use of components in the field;
• Filed daily reports of contractors in the field to the Virginia Department of Transportation.