CAREER SUMMARY:

Accomplished senior technology manager with 12+ years demonstrated career success developing and executing operational strategies to promote organizational growth. I possess extensive experience leading operations and technology teams and managing complex proprietary trading systems in fast paced trading environments. Broad expertise in IT, network and infrastructure management, full project life cycle management, and client vendor relationship management.

TECHNOLOGY PROFILE:

Software: Microsoft Office all versions, MS Project, MS Visio, All MS OS, MAC OS, MS Exchange 2013, SQL Server, VMware, Windows Server 2012

Applications: Paladyne Order Management System, Advent Geneva Portfolio Management, SunGard Front Arena Risk Management, Bloomberg (Admin), Thomson Reuters, Citrix, Activ Financial, REDIPLUS, PIVOT360, TT, WEBICE, Weather Insight, NAGIOS, Zenoss, Secret Server, JIRA/Confluence, Job Scheduler

Hardware: Dell, Lenovo, Apple, HP, Cisco, Avaya, EMC

Software development: SQL, PowerShell, Windows Batch, HTML, Bash scripting, Python familiarity

Technologies/Protocols: Active Directory, DNS, DHCP, TCP/IP, VPN, RSA, FIX, LINUX, IPSEC, 29West, AWS

WORK EXPERIENCE:

Confidential

I.T. Operations Manager

Responsibilities:

• Manage and drive information technology staff results by communicating job expectations, which includes planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Collaborate with staff, users, and senior management on establishing business goals by reviewing new and existing IT projects, systems designs and plans, and conducting research on emerging technologies to support changes in infrastructure.
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Work with development teams to design and test new computer programs by analyzing requirements; constructing work - flow charts and diagrams; studying system capabilities; writing specifications.
• Define project requirements by identifying project milestones, phases, and elements; assists in forming project teams.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Provide references for users by writing and maintaining user documentation; providing help desk support; training users.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Work directly with business and functional users to support and improve existing applications by identifying and evaluating processes to make operational work-flows more automated and less error-prone.
• Manage relationships between the business users and the system vendors, which includes monitoring the prioritization of customer requests, ensuring communication and cooperation, and ensuring issue resolution is completed in a timely manner.
• Responsible for coordinating system upgrades, supporting trade processes, data management, and functions with vendors and IT team.
• Provide application support for front office, middle office and back office applications and users.
• Responsible for the firms’ disaster recovery plan’s design, documentation and execution to meet regulatory guidelines and requirements.

Confidential

Senior Application Support Analyst

Responsibilities:

• Provided application support for front office, middle office and back office applications and users.
• Served as liaison between the end users and the software development teams, earning their confidence with reliable follow-through and clear communication.
• Supported proprietary and third party trading systems, while working with software development teams to improve, monitor, and maintain proprietary trading systems.
• Contributed to the engineering efforts to automate processes, monitor systems and improve software management on both Microsoft and Unix platforms.
• Communicated directly with exchanges, clearing members and third party software vendors to troubleshoot and resolve trading issues.
• Released and verified new software packages to production.
• Maintained enterprise scheduling, release and monitoring systems.
• Participated in root cause analysis of issues and provided recommendations to prevent their re-occurrences.
• Worked closely with the Compliance and HR departments to manage the firms on/off boarding processes to ensure adherence to firm policies and procedures.

Confidential, NYC

Trading Systems Manager / I.T. Manager - Associate Director

Responsibilities:

• Maintained various real time trading systems that support 50+ users (traders/development/operations) efficiently and reliably—24/7—while keeping costs under control.
• Designed, developed and distributed customized monthly support metrics to upper management.
• Assisted compliance personnel with IT based exchange trading requirements and reporting.
• Consulted with business managers to help design custom built applications operating on a variety of platforms.
• Worked closely with various exchanges to implement the firms’ high frequency trading systems
• Owned the process Improvement / Change Management processes for all the New York trading businesses.
• Mentored my direct reports to enable their growth and career development.