Program Support Assistant Resume Chicago, IL - Hire IT People

SUMMARY:

I would like to pursue a career in Networking afterwards.
Certified Information Technology Professional seeking entry level position.
Twelve years of Management experience in a Military environment.
Experience with Human Resources, Cost Management/ Finances, Postal Operations and developing Personnel.
Creatively resolved business issues.
Organized and motivated staff and team members.
Designed and implemented a tracking system resulting in cost savings and improved departmental efficiencies.
Successfully and consistently developed and followed procedures and systems for on time completion within budget limits.

TECHNICAL SUMMARY:

OS: Vista, XP, SERVER 2003

Networking: AD, GP, DNS, DHCP, VPNs, RRAS, RAID, TCP/IP, LAN/WANRA Protocols, Subnetting, Ethernet, Wireless Devices

Hardware: Category 5 Cabling, Workstation setup, Server SupportPrinters (single and networked) Scanners

WORK EXPERIENCE:

Program Support Assistant

Confidential, Chicago, IL

Responsibilities:

Director of Postal Operations

Confidential, Annapolis, MD

Responsibilities:

Resolves customer complaints and answering questions regarding policies and procedures to ensure adherence deadlines, and proper procedures for accountable, first class, and suspicious mail, correcting errors or problems.
Provide employees with guidance in handling difficult problems, and resolve escalated complaints or disputes.
Implement policies and service that run in conjunction with management.
Discuss job performance with employees in order to identify areas of improvement.
Train employees on new procedures or arrange for to be provided.
Review logbooks and records to verify details, monitor work activities, and evaluate performance.
Ensure command via Confidential and Confidential is up to date and ensure that staff is adhering to procedures from the Confidential Postal manual.
Recruit, interview, and select new employees, provide policies and procedures required for mail center staff.
Demonstrated knowledge of policies and procedures towards staff, internal, and external customers to ensure cooperative working relationships by providing customers with personal services, customer assessments and the evaluation of customer satisfaction.