Desktop Field Support Engineer Resume

COMPUTER SKILLS:

Microsoft Applications, Symantec (Norton Anti - Virus, Norton Commander, and Norton Utilities & PC Anywhere). SymmWin software for the Symmetrix line of disk arrays. Navisphere for the Clariion line of disk arrays. Connect EMC for the Centera. CompTia A+, Comptia Network +, CompTia Security + (SY0-301), CompTia Server + (SK0-004) .General knowledge of SAN, Unix, Linux, C++, SAN, Active Directory, Fortran, Oracle (CSI), Basic IV, etc

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Field Support Engineer

Responsibilities:

Member of Desktop Field Support, also responsible for break - fix duties on the Confidential 5580 Latitude laptop, and Confidential 7050 desktop computers.
We also are obligated to repair network printers including and not limited to the Ricoh 7530, Canon 6275, Confidential 8150DN, and Fujitsu fi-6770 Scanner.
Used BMC Remedy ticketing system to track and contact clients to perform break-fix duties.

Confidential

System Engineer

Responsibilities:

Subcontractor with Advantage Resources to provide support for Confidential desktops, monitors, and blade servers along with Confidential products.
Performed imaging for Confidential desktops, and disk cloning with Confidential Solution Suite.
I am responsible for replacing any parts for the HP EliteOne 800 All in One desktop, the HP EliteDesk 800 Desktop Mini, and the HP EliteDesk 800 Small Form Factor.
Duties performed using the HP Service Manager ticketing system to track issues that any users may encounter.

Confidential

Hardware Technician

Responsibilities:

Imaged Confidential Z230, Z440 and Z480 desktops and servers.
I also imaged Confidential Z-Book, Elite Book Folio 1040, and 840 laptops.
I was responsible for the installation of Polycom WX 600 IP Phones, as well as the Plantronic Savi 740 Wireless Headset.

Confidential

Desktop Technician

Responsibilities:

Subcontractor with Insight Global providing desk side support for users including and not limited to the imaging of computers, mapping of printers, and any issues they may have.
Used BMC Remedy ticketing system to track and contact clients to perform break and fix duties
Performed break fix duties using Bomgar Secure Desktop Control to log on to remote users computers.
Utilized Acronis Drive Cleanser to wipe hard drives that needed to be degaussed prior to decommission of the equipment.

Confidential

Desktop Technician

Responsibilities:

Maintain Active Directory, including adding new machines, performing password resets and various administrative duties.
Upgrade and administer Symantec Endpoint Encryption including but not limited to adding and removing users and troubleshooting any user issues. Perform Two-Factor Authentication to unlock users from locked PC”s.
Configure, install, and troubleshoot Section 508 software including, Jaws 14.0, Open Book 9, and the Kurzweil 1000.

Confidential

Desktop Technician

Responsibilities:

Subcontractor with Confidential for the Windows 7 in-place upgrade for EPA federal employees in the Washington, D.C. area.
Test and assess multiple in place upgrade deployment scenarios. Provide deployment scenario results and metrics. Recommend the most efficient in-place upgrades to follow phase 1.
Image machines using an MDT network server at the user’s workplace.
Troubleshoot any user issues, map printers, network drives and other peripherals.

Confidential, Washington, DC

Desktop Technician

Responsibilities:

Installed the Confidential Mobile Medication Workstation and Enovate Medical Computer Carts.
Assisted with the adding of users and groups in Active Directory 2008. Setup users with Citrix Remote Access into Cerner and with tokens.
Used the Fluke Networks Ether Scope Network Assistant to test drops in various locations.
Mapped printers, drives and other peripherals for users. Used the BIOS to make necessary hardware adjustments.
Setup Symantec security and power settings for all devices. Provided desktop help with users with hardware and Cerner issues.

Confidential, Washington, DC

PC Deployment Technician

Responsibilities:

Carried out the refresh of the Confidential OptiPlex 755 PC in the Windows XP environment, with the replacement, Confidential Optiplex 9010 which is running Windows 7.
I replace workstations, setup new computers, migrate the user data and settings from their legacy computers, installed LMC responsible above baseline applications as identified, performed data wipes from the hard drives after a quarantine period.
Use ICMP Control messages to diagnose PC Layer 3 issues Update Windows 7 Applications and Security Suite. Determine user Remote Desktop Access, user profile and data integrity with Windows Server 2010.
Microsoft USMT used to perform data migration and integrity check.

Confidential, Washington, DC

Customer Service Engineer

Responsibilities:

Carry out installation and maintenance work for full range of copiers and multi-function products at customers’ premises.
I am also trained with the Confidential.

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