Computer Technician Resume Louisville, KY - Hire IT People

SUMMARY:

Ensuring smooth operations and productivity through effective management of systemsEnergetic AS/400 Specialist with a record of achievement in delivering reliable systems. Eager learner who picks up new technologies independently and trains others; proven strengths in communications and collaboration with teams. Analytical problem solver who proactively prevents issues.

CORE COMPETENCIES INCLUDE:

MIMIX
BRMS
Help Systems Products iOS
HA/DR
AS/400 Server Administration
Automation
Service Desk Support
Systems Management
Application Upgrades
OS Installations/Upgrades
Security Management

TECHNICAL PROFICIENCIES:

Software: ShowCase, PentaSafe, Confidential OpenView, Robot Schedule, Console, and Alert, Vertex, MKS Ticketing, Time Management

Languages/Scripts: Control Language (CL)

Operating Systems: AS/400, i5/OS V5R1 through V6R1, Windows 7/XP/2000/10

Hardware: 720 - 8202 E4D, 8202-E4B, 8204-E8A, 550, 9406, HMC

PROFESSIONAL EXPERIENCE:

Confidential, Louisville, KY

Computer Technician

Responsibilities:

Monitor production runs on Confidential -MVS Z/OS.
Utilize ZEKE job scheduler.
Make minor JCL changes per operation documentation to restart failed jobs.

Confidential, Schofield, WI

Intern

Responsibilities:

Perform/assist device configuration (Windows 10 Professional).
Deploy devices for End Users on the manufacturing floor.

Confidential, Rhinelander, WI

Technical Analysis Sr. Associate

Responsibilities:

Perform/assist device configuration and staging for desktops.
Delivery and install devices for End Users.
Basic installation and maintenance of technical products.

Confidential, Mosinee, WI

AS/400 System Administrator

Responsibilities:

Provided hardware/ software support for six systems running under i5/OS V6R1, 720-8202-E4D, 8202-E4B, 8204-E8A, HMC level V7R7, and payroll software Vertex. Administered MIMIX and BRMS configurations and restores for the programming team.
Managed security; created user groups for operations access to files and i5/OS security access to IFS and object. Monitored systems using automated tools.
Supported clients with connectivity and printer issues.
Aided in quarterly disaster recovery testing.
Automated processes to delete saved journal receivers, preventing a critical level of direct access storage device (DASD) utilization.
Played a key role in the corporate upgrade to new hardware, ensuring compatibility/licensing of all software.
Ensured productivity by managing system issues to minimize impact on clients and production.
Launched a payroll training environment on the corporate development system for three company sites to perform training with the JDE payroll module with refreshes of data for updated training information.
Saved time and costs by serving as subject matter expert and point of contact for MIMIX and BRMS after learning the software independently.

Confidential, Louisville, KY

Production Control Analyst

Responsibilities:

Submitted batch jobs using scheduling software Robot Scheduler, including submission of jobs requested by users on System i 570 and 595 under OS V5R3 and V5R4.
Trained operators in setting up jobs in Robot Scheduler, and maintained security.
Monitored for errors from scheduled jobs or jobs submitted by users.
Oversaw download processes and monitored data for specific applications.
Tracked system hardware/software errors using Confidential OpenView ticketing system.
Collaborated with development and technical teams to resolve issues.
Selected to train others in using the AS/400 and support Help Systems products, including Robot/Schedule.
Devised an online turnover log utilizing Microsoft Access.

Confidential, Merrill, WI

Systems Analyst

Responsibilities:

Supported customers on Confidential AS/400 under V5R2M0; aided sales in setting up laptops and desktops using Microsoft applications.
Provided operating system upgrades.

Confidential, Rochester, MN

AS/400 Technical Services Specialist

Responsibilities:

Played a key role in disaster recovery by assisting in setting up remote machines.
Boosted efficiency by installing and configuring Help System Products Schedule, Console, Alert, and Save.
Supported programmer code update for new hardware and OS releases by managing system reload to previous OS levels on test system.
Secured OS and application compatibility by replacing all distribution center printers with new ones.

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Computer Technician Resume

Louisville, KY

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