SUMMARY:

• Un - box, assemble and deploy operating systems and application software on newly acquired system.
• Perform multi-platform Server builds on VMware, which include Windows Server 2008, UNIX- Solaris 10, LINUX- Centos 6.4, and RHEL 6.4.
• Creation new user accounts on UNIX-Solaris 10, LINUX-Centos 6.4, Centos 7 and RHEL 6.4.
• Operational use of the PuTTY terminal emulator to establish remote connection to a UNIX/LINUX server.
• Understanding of basic UNIX/LINUX commands to navigate, create files and directories, copy files and directories or move files and directories in the system.
• Use of the “wget” command to download files from a web browser.
• “vi text editor” proficiency so as to modify files.
• Use of the “scp” command to transfer files from one UNIX/LINUX machine to another
• Responsible for assigning hostnames, static IP addresses, default gateway and DNS addresses to UNIX-Solaris 10, LINUX-Centos 6.4, Centos 7 and RHEL 6.4 Servers so as to introduce them to the network.
• Root password reset proficiency on UNIX-Solaris 10, LINUX-Centos 6.4, Centos 7 and RHEL 6.4.
• Disk Management experience in UNIX/LINUX(Create partitions, slice partitions, format/cook partitions to be mounted as a filesystem)
• AWS: Account creation, Create EC2 instances, Setup S3 buckets, Create shares to link to LAN thereby setting up hybrid cloud system, Migration of standard system to cloud
• Responsible for assigning hostnames, static IP addresses, default gateway and DNS addresses to Windows 2008 Servers so as to introduce them to the network.
• Use the “dcpromo” tool to configure DNS, Active Directory as well as to promote standard Windows 2008 servers to domain controllers
• Windows 7, 8 and 10 NOS imaging, configurations and software deployment.
• Create new User accounts and profile on Windows NOS and home base operating systems.
• Perform system backup and recovery.
• Configure Windows File & Print Sharing to enable resource sharing.
• Microsoft Office Suite 2007, 2013 and 365
• Troubleshoot and resolve OS, application related issues on various Windows NOS and home Based OS
• Install anti malware, anti-viruses and perform routine system scan.
• Use TCP/IP troubleshooting tools to troubleshoot and resolve network connectivity and DHCP, Default Gateway and DNS related issues in the LAN and WAN
• Configure Windows NOS clients to join the domain as well as configure file and print sharing on some Windows NOS to enable resource sharing.
• Experience in building and configuring VMware host and guest systems on Oracle Virtualbox as well as the Guest VMware systems to communicate with other physical LAN systems.
• Remotely support and troubleshoot PC, laptop and TCP/IP supported printers.
• Connect and troubleshoot wireless devices on WLAN.
• Install and upgrade peripherals with up to date device drivers.
• Resolving technical issues at first point of contact and escalating incidents to other support team where necessary with proper documentation.

EXPERIENCE:

Confidential, MD

Desktop Support Tech

Environment: Unix- Solaris 10, Linux - CentOS 6.4, 7 and RHEL 6.4 and Windows 7 & 10 deployment

Responsibilities:

• Creation new user accounts on UNIX-Solaris 10, LINUX-Centos 6.4, Centos 7 and RHEL 6.4
• Operational use of the PuTTY terminal emulator to establish remote connection to a UNIX/LINUX server
• Understanding of basic UNIX/LINUX commands to navigate, create files and directories, copy files and directories or move files and directories in the system
• Use of the “wget” command to download files from a web browser
• “vi text editor” proficiency so as to modify files
• Use of the “scp” command to transfer files from one UNIX/LINUX machine to another
• Responsible for assigning hostnames, static IP addresses, default gateway and DNS addresses to UNIX-Solaris 10, LINUX-Centos 6.4, Centos 7 and RHEL 6.4 Servers so as to introduce them to the network.
• Root password reset proficiency on UNIX-Solaris 10, LINUX-Centos 6.4, Centos 7 and RHEL 6.4
• Disk Management experience in UNIX/LINUX(Create partitions, slice partitions, format/cook partitions to be mounted as a filesystem)
• AWS: Account creation, Create EC2 instances, Setup S3 buckets, Create shares to link to LAN thereby setting up hybrid cloud system, Migration of standard system to cloud
• Networking Simulation via Cisco Packet Tracer
• Windows 2008 server installation, Active directory and promoting the server to a domain controller
• Adding NOS (Network Operating Systems) to Domain controllers.
• Install Oracle virtualbox on windows hosts and create, install and configure guest OS.
• Configure DNS servers and troubleshoot DNS related issues server configuration, IP Reservation, conflict troubleshooting and resolution
• Using Stars ticketing system to manage tickets and track task progress.
• Maintenance, troubleshooting and support of systems and Network devices.
• Assemble new systems and replace defective hardware, installed all required operating system and application software.
• Configured, Maintain LAN and Internet connectivity gadgets (Switches, Routers and Firewalls)
• Flushing DNS on PC's and creating A-records
• Add reservations, determine if scope is full and find and fix IP conflicts
• Identified, diagnosed, fix and documented hardware failure or software problems on a variety of Systems.
• Troubleshoot Systems and Network connectivity issues with the LAN and WAN
• Troubleshoot and resolve connectivity problems with network devices