Information Systems and Technology Specialist Resume San Antonio, TX - Hire IT People

PROFESSIONAL SUMMARY:

Accomplished IT profession with 5 years of Active Duty Military experience in Information Systems and Technology including Information Security, Information Assurance, and Network administration.
Highly familiar in diverse Operating Systems, Computer upgrade and repair for Windows based platforms.

SKILLS/RESPONSIBILITIES:

Perform onsite analysis, diagnosis, and resolution of complex problems for customers and recommend/implement corrective solutions.
Install, configure, test, maintain, monitor, and troubleshoot end - user workstations and related hardware and software issues.
Accurately document desktop equipment or component failure, repair, installation, and removal.
Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues.
Utilize Active Directory to manage user’s accounts.
Analyze, identify, resolve VPN, outlook, and network access issues.
Coordinated hardware and software repair processes with the civilian vendors.
Perform network troubleshooting and program diagnosis on devices consisting on VOIP telecommunications, and CISCO routers and switches.
Apply technical knowledge and assistance to include troubleshooting, diagnosis, and resolution for customer application and hardware, software problems.

PROFESSIONAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Information Systems and Technology Specialist

Responsibilities:

Responsible for the maintenance and accountability of over $3,500,000 worth of deployable equipment.
Coordinated, schedule and install computer systems and network in the different departments of the company when needed.
Monitor how the systems and networks work and fix any failure.
Create and assign permissions to users accounts, also modify or delete it.
Provide hardware assistance.

Confidential

Information System Staff Specialist

Responsibilities:

Additionally Appointed as Confidential (Telephone Control Officer) and System Administrator Rewriting and implementing a Unit Telephone Control Standard Operating Procedure resulting in passing all quarterly inspections.
Also maintaining 100% compliance with the Directorate of Information Management (DOIM) standards.