Technical Support Engineer Resume

SUMMARY:

Accomplished A+ Certified desktop support professional with 10 years of experience specializing in IT operations and technical support. I have outstanding customer service skills with a proven track record including a collection of positive feedback for customer service excellence. I pride myself in maintaining the utmost in professionalism and accuracy by providing a whole solution and not just a quick fix.

TECHNICAL SKILLS:

Windows XP - 10

Windows Server

Project Management

Networking

Mobile Devices

Customer Service

Hardware

Software

Microsoft Office

Virus Detection / Removal

Remote Assistance

SCCM

EXPERIENCE:

Technical Support Engineer

Confidential

Remote troubleshooting of virtual and physical servers.
Installed various software and peripherals
Assist clients with setup of new servers
Support and installation for SSL certificates
Responsible for ticket documentation and status updating
Administrated IT support using remote assistance tool’s

IT Support Technician

Confidential

Maintenance of Lowes store thick clients, thin clients and servers
Installed various software and peripherals
Assist clients with setup and repair of POS systems
Clean and maintain all in one PC’s
Order parts and install parts as needed
Worked closely to staff to verify needs and provide solutions

IT Support Technician

Confidential

Daily troubleshooting of onsite and off-site assets
Installed various software and peripherals
Assist clients with setup of new technology
Support and installation for Network printers
Responsible for ticket documentation and status updating
Created solutions to problems that were implemented nationwide

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