Application software and hardware support Resume

TECHNICAL SKILLS:

HARDWARE: Meraki Mx64, Mr42, Ms225/48p Confidential AS400, z/OS, R9672, Confidential 3090, UNIX Confidential E - Server 7040, 2105, 255 blade server, atrium tape drives, stk silo,3480,3211, Dell 2916 server, Topaz signature pads, wow, barcode scanners. Kyocera printers, Cisco 3560, SG00-26p switch. Adic 6581, Scalar 9781 libraries, Grand stream Voip, smart phones, kvm, cate5 cables.

SOFTWARE: Meraki Dashboard, Skype, Adobe Potoshop Cs6, Mobile Iron windows 2000, 2008R2 Server, Citrix, Freepbx, Windows XP 7 8 10 Pro, Remedy, Service Now, Heat HPSM Epic, Hl7, Egate, Netback up, AUTOSYS, PATROL, PeopleSoft, HP/ OPENVIEW MVS /Jes2TSO/ISPF/SDSF, IDMS, ZEKE,Control-M,Ca7, CICS, VTAM, Service Now, OMEGAMON, AUTOMATE, ACF2, RACF, ZEKE, AND RISC. TIVOLI, SAP, MAESTRO

PROFESSIONAL EXPERIENCE:

Confidential

Application software and hardware support

Responsibilities:

Operation. Diagnoses and resolves problems through phone or remote support.
Enters call data and details into an internal incident tracking system service now. .
Escalates problems to higher - level technical support professionals when necessary.
Assists in the resolution of application, hardware and software problems.
Provide excellent customer service demonstrating patience while effectively dealing with internal user's problems.
Perform user account management imaging for Infrastructure & Applications Related Platform, via sccm,mdm.

Confidential

Service Desk Support

Responsibilities:

Create User accounts via active directory and password reset. Connect network printers Power cycle servers when schedule.
Installed Office365 and email accounts. Deploy software to clients work stations, copy images from PC to PC. Domain migrations Reimage Mac workstations.
Setup workstations for new clients. Provide support for Windows, desktop, laptops and VoIP user’s.
Contact vendors for support when required. Create update, close problem tickets.
Deploy cat5 cables and tone test. Power VOIP Grand stream phones via Cisco 3560 POE switch..
Network Video Recorder for digital cameras and DVR for analog/coax cables. Create Keyscan access for new clients.

Confidential

Consultant

Responsibilities:

Monitoring mainframe, distributed production systems. Provide Help Desk support to end users, reset password and create accounts via active directory for new user’s and email accounts. Provides guidance and support to junior team members. Participates in small to medium size projects in support of the mainframe environment. Some of Technology Omegamon, cics, sql, autosys, kvm, hcm, active directory.

Confidential, New Jersey

User Support Specialist

Responsibilities:

Reset and release CICS terminals and printers via cics and vtam on Confidential Servers.
Primarily responsible, for monitoring and troubleshooting the Clinical application interfaces via Epic, Egate and Cloverleaf Interface engines and Unix. Reset Epic, Pacs, Healthquest, Logician passwords. Support Clinical Departments ER, Predicates, Fast Track. Replacing printers and monitors. Skip bad Hl7 message via Egate, start, stop interfaces and bob. Create, update close Heat problem ticketing system.

Confidential, Newark, NJ

Lab Technician

Responsibilities:

Ensuring labs hardware, software are functional for faculty and students
Create students accounts, deploy course related software.,
Replace hard drives. Create, update and closed problem tickets

Confidential, New York, NY

Support Specialists

Responsibilities:

Commence, monitor and restart batch via PeopleSoft on unix and Zeke via Confidential z/os.
Used Dame Ware to remotely access client’s PC to install and update software.
Create, suspend and reset user accounts and passwords.
Create, update and close service desk (R12) Siebel tickets.
Monitor Oracle file transfers from PeopleSoft, Amtrak and Train Time schedule.
Called vendors and internal support to resolve e and vtam outages, power cycle servers upon request. IPL mainframe when schedule.

Confidential, New York, NY

Support Specialists

Responsibilities:

Responsible for computer support for various client’s support including Assurance and Confidential .
Monitored batch on mainframe for the following applications OPCA, TWS, ZEKE AND TSO.
Scheduled LPAR IPL’s via Confidential console. Managed all call-center data: escalate and resolve users inquires
Restarted batch per ABEND codes and documentation.
Exported and import scan media for offsite storage. Power cycle Windows, UNIX servers and libraries. Rack and stack servers, kvm. Shipped tapes offsite.
Used NetView, Omegamon to monitor applications, CICS, NDM, tape drives, and printers.
Create and reset user counts on local and domain sever. Reset password via user manager and PeopleSoft.

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