Customer Support Executive Resume Washington, DC - Hire IT People

SUMMARY:

Obtain a position as a team player in an organization where I can maximize my customer service experience in a challenging environment to achieve corporate goals.

SKILL:

Fluent in English and Spanish
Strong verbal and written communication skills
Ability to work independently and collaboratively
Excellent understanding of Microsoft Outlook and Windows platforms
Strong attention to detail

TECHNICAL SKILLS:

Customer Support Executive

Confidential, Washington, DC

Responsibilities:

Provide troubleshooting on mobile iOS and Android devices
Configure devices to bank’s Wi - Fi network
Create and/or update tickets using BMC Remedy software
Point of contact for GRAS maintenance facility issues
Greet and assist clients signing in electronically using Queue Management System
Receive and distribute incoming mail to appropriate personnel
Create service appointments for clients
Assist clients calling from Country Offices with mobile device troubleshooting
Receiving and processing iPhones and iPads in Remedy/Service Now
SIM unlocking devices for clients located in Head Quarters and Country Offices

Receptionist

Confidential, Alexandria, VA

Responsibilities:

Greeting on-site guests as they arrive
Answering incoming telephone calls and forwarding to appropriate personnel or department
Ensuring reception area is neat and presentable
Receiving, sorting and distributing incoming mail
Assisting with a variety of administrative tasks including copying and faxing necessary documents
Assisting customers with the Mercedes Me Application

Fulltime Sales Associate

Confidential, National Harbor, MD

Responsibilities:

Utilize the elevated levels of sales and service to maximize sales performance
Demonstrate an in-depth knowledge of the merchandise
Maintain interest in the fashion industry and market trends
Build and maintain clientele
Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
Assist in maintenance of all inventory in the stock room and on the selling floor
Assist in all areas of stock, shipping, receiving protocol/policies
Participate in all relevant and development seminars, programs and meetings as directed by store management
Utilize company’s mobile devices for in store transactions

Club House Receptionist /Restaurant Server

Confidential, Alexandria, VA

Responsibilities:

Serve Club members and guests in main restaurant with a professional and amicable demeanor
Service events in banquet rooms including weddings and business meetings
Handle delicate situations, such as - customer requests, special needs
Work with management team to troubleshoot and problem solve
Screen calls and refer callers to appropriate personnel as necessary
Receive and assist clients while escorting them to correct destinations; offices, rooms or meeting rooms
Coordinate maintenance of the front desk reception area equipment
Maintain the visual presentation of the reception area.

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Customer Support Executive Resume

Washington, DC

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