SUMMARY:

• Dedicated, hardworking professional with over 25+ years of software Configuration Management experience.
• Responsibilities include installing, customizing, upgrading and providing support services for various software packages.
• Extensive experience testing and troubleshooting new software and working with customers and vendors in resolving issues.

TECHNICAL SKILLS:

• Hands - on experience using ITSM based tool sets (Remedy, Service Now, Maximo, etc..).
• Extensive knowledge on Mainframe Configuration Management tool sets (Endevor, QuickEdit, ChangeMan)

WORK EXPERIENCE:

Confidential, North America

System Administrator

• Provide break/fix support for various application change management and service Management tools using ITIL best practices (ChangeMan, Endevor, Jira, Atlas, Maximo, Subversion, ServiceNow and Eracent tools). Ensured tools are available at all times with little or no interruption to the users.
• Support included, but not limited to file maintenance, project/field creations, troubleshooting user issues, tool upgrades and modifications as needed, consult closely with engineers in the testing of new changes added to the various tools and ensuring proper access is granted to users per job requirements.
• Served as Lead Administrator for source change control tools.

Application: Endevor, QuickEdit, MVS, JCL, z/OS, TSO/ISPF, ChangeMan, JIRA, Atlas, ServiceNow, Eracent, Subversion, Maximo

Confidential, Hoffman Estates, IL

Engineer

• Served as Lead Administrator on the ChangeMan to Endevor conversion project. Converted over 1M elements under the new change control tool.
• Integrated Endevor package process with the Maximo tool for audit compliancy. The automation controlled the package approval, edit and execution process.
• Provide 24/7 break/fix support for several change control (APS, ChangeMan, Endevor, Maximo, ServiceNow)
• Provided oncall support for Jira, Atlas, Maximo, Subversion, ServiceNow and Eracent. Support includes providing user access, troubleshooting software and user process issues.
• Created projects and user access in JIRA tool.
• Created service offerings utilizing HTML and Application Designer. Offerings were created for reporting Change, Problem and Incident. Also granted user access based on job requirements, and troubleshoot day to day issues to ensure MAXIMO and ServiceNow tools were 100% available utilizing ITIL best practices.

Application: Endevor, QuickEdit, MVS, JCL, z/OS, TSO/ISPF, FTP, ChangeMan, JIRA, Atlas, SHARE, Maximo, ServiceNow, Eracent, Subversion, CA7, HTML

Confidential, Greenville, SC

Senior Endevor Administrator

• Upgrade the Endevor software package from r7 to r15. Trained users on new features of the software.
• Evaluate current software configuration lifecycle and make recommendations to streamline current workflow.
• Modify processors as needed to support various software upgrade changes (i.e., CICS, COBOL, Easytrieve, etc.).
• Rewrote complex processors for clarity and symbolic override elimination.
• Participated in various software upgrades to ensure compatibility with current Endevor.
• Wrote training documentation for new users and trained current personnel on Endevor.
• Utilize Aldon LM(i), xPressions and VSS to promote/deploy distributed code.
• Generated reports as requested for auditors and management.
• Provide 24/7 on call support for Endevor.

Applications: Endevor, FileAid, z/OS, JCL, TSO/ISPF, REXX, JCLCheck, CA7, ACF2, Easytrieve, xPressions, PowerPoint, Excel, Word

Confidential, Greenville, SC

Infrastructure Specialist

• Evaluated new software packages and determine if site requirements can be met.
• Upgraded the Endevor software package from release 4.2 to r7.
• Customized, test and implement new releases of software tools supported by SCM. Supported eight different Endevors simultaneously.
• Assisted Project Managers and application leads with the coordination of new code development.
• Created test environments for isolating new code development and alternate migration paths.
• Created complex processors to compile, link, bind and newcopy various types of source code (COBOL, Assembler, Easytrieve, Datacom, Adabase, IMS, IDMS, DB2).
• Provided end user support for all tools supported by SCM (Endevor, Fastlist, Pdsman, JCLCHECK, PROJCL).
• Assisted programming staff with identifying errors during the compilation and linking of source code.
• Provided Endevor package information/reports as needed for auditing purposes.
• Provided 24/7 on call support.

Applications: Endevor r7, FileAid, Fastlist, Insync, z/OS, MVS JCL, TSO/ISPF, REXX, JCLCHECK, PROJCL, Control M, RACF, Easytrieve, Assembler, PowerPoint, Excel, Word

Confidential, Greenville, SC

Senior Software Configuration Management Administrator

• Performed software version control tool patch releases and upgrades. Upgraded from Endevor release 3.9 to 4.2.
• Performed complex software testing and troubleshooting.
• Provided technical support to the application groups for twelve different Endevors.
• Updated training documentation for specific implementations of the tools supported by SCM.
• Provided reports for internal/external auditors.
• Provided 24/7 on call support for the ENDEVOR tool.

Software Configuration Management Administrator

• Served as the lead administrator for the conversion of two non-Endevor companies. Created project plans, coordinated all changes needed for mainframe security access, cics region requirements, dataset storage requirements and database requirements.
• Researched, analyzed and load the company’s inventory into Endevor. Defined the inventory path, all environments, systems, subsystems, types, approver groups and processor groups.
• Coded complex generate, delete and move processors.
• Provided individual training for new administrators and group training classes for new users.
• Provide end user support and technical assistance to the application programming staff for eight different Endevors.

Applications: Endevor, FileAid, Insync, Fastlist, COBOL, z/OS, MVS JCL, TSO/ISPF, Assembler, Remedy, Control M/D, RACF, PDM, PowerPoint, Excel, Word, Project

Confidential, Columbia, SC

Information Systems Engineer

• Provided application support for several insurance systems.
• Maintained code written in Cobol, Easytrieve and other various languages.
• Coordinated system changes needed between the application groups and the Endevor Administrators.
• Responsible for promoting all programs, procs, parms and JCL code to production.
• Provided Endevor support to all application programmers in the department.
• Coded Easytrieve reports as requested by corporate management using data from the Payroll/Personnel systems.
• Provided system support for Human Resources and other divisions as requests related to the automated Payroll/Personnel systems.

Applications: Endevor, FileAid, COBOL, Easytrieve, MVS JCL, Roscoe, TSO/ISPF