Desktop Support Specialist Resume

SUMMARY:

20+ years of experience as a IT Support Specialist with extensive experience in a technical office environment and proven track record of teamwork and attention to detail. Major strengths include customer service, office technology, and task management organizing and coordinating a variety of tasks simultaneously. Persistent performer who maintains high morale and a sense of humor even under the most strenuous of circumstances.

TECHNICAL SKILLS:

Certificate, Supporting Citrix Meta Frame (Remote Applications Manager)
Use Go to Assist for remote Support
Completed Courses on Cisco Routers CCNA 2000
SCCM when doing global distribution deployment
Use of Bit locker key for har drive security and recovery.

WORK EXPERIENCE:

Confidential

Desktop Support Specialist

Provide technical support to computer users both on the telephone and face - to-face with a concerted focus on a Service First Customer Support approach
Responsible for prompt resolution and reporting of assigned customer problems and requests
Provide hardware and software setup and support including:
Installation and support of firm-standard images and software
Computer hardware troubleshooting and repair
Troubleshooting application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
Printer and copier interface troubleshooting
Testing and evaluation of both software/hardware
Provide technology training classes on a regular basis
Actively participate in Technical Services day-to-day operations
Resolve schedule conflicts and emergency customer support
Determine and recommend, as needed, the procurement of appropriate products and components consistent with the organization's needs and in coordination with the Technology Services standard purchasing guidelines
Perform a variety of support activities including inventory, and coordination with outside technology vendors
Provide off-site technology support at Confidential engagement sites located in the DC area
Participate in various Regional and National Technology projects and deployments
Overtime hours, weekend hours and on-call hours.
Provide off-hours coverage and emergency support,

Confidential

Desktop Support Specialist

Responsible for providing technical support to the Confidential user community in the areas of desktop equipment, including system configuration, troubleshooting, security, resource monitoring, and development of specialized support programs.
Answers, assesses, and appropriately prioritizes service requests received regarding IT - related issues. Performs diagnostics with user to collect information about problems. Analyzes performance issues, determines cause or source of malfunction.
Deploys new software and hardware and procedures that are thoroughly tested and fully operational.
Assist in supporting LAN/WAN and Telecom tasks
Provide off-site technology support at Confidential engagement sites located in the DC area
Participate in various Regional and National Technology projects and deployments
Occasional travel.
Responsibilities included troubleshooting network problems and maintaining appropriate inventory control and documentation for all material received and shipped. Performed high-level network administrative duties as assigned. Arrange for receipt of equipment, storage and placement of ADP hardware, software and supplies.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship