Network Support Administrator Resume Hackensack - Hire IT People

SUMMARY:

Comptia Network+ Certified IT professional with 3+ years of experience in technical support roles. Proven ability to use technical knowledge to provide in - person and remote support to clients and successfully resolve technical issues involving both software and hardware. I strive to provide excellent customer service and aim for continuous improvement.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Hackensack

Network Support Administrator

Installed and configured workstations for clients.
Configured and resolved issues with Outlook
Performed password resets.
Installed and Configured Cisco 504 Series IP Phones.
Ran network cabling into new office spaces.
Resolved issues with business software (QuickBooks, Redmine, ShipRush)
Performed cloning and imaging of PCs.
Resolved client’s issues with company network connectivity.
Maintained and updated hardware and software inventory list.
Occasionally travelled to support off-site users.
Installed and configured Network Switches, Access points and Router.
Successfully recovered company data after data loss incident.
Ensured that security settings were correctly configured on user’s PC’s and that updates were regularly applied
Routinely performed research on current trend in data loss prevention methods.
Educated users on security measures to prevent intrusions and data loss.
Setup and maintained Network Shares on File Server.
Periodically performed hardware and software upgrades on clients PCs.
First point of contact to resolve users’ technical issues.

Confidential, Newark, NJ

IT Support Associate

Performed installation/configuration of new software and hardware.
Trained users on the use of new hardware and software.
Wrote training manuals for installed software.
Resolved issues relating to network computers and printers.
Set up audio/ video systems for lectures in smart classrooms.
Resolved issues with department LAN.
Followed up with users to ensure that issues had been resolved.
Re-designed and modified department webpage.
Supported users software.

Confidential, Northvale, NJ

Junior Lab Technician

Performed troubleshooting on power supply units returned by customers to determine cause of failure.
Processed RMA returns by customers.
Collaborated with senior lab technicians in determining fixes to apply to malfunctioning power supply units.
Created process documentation on corrective procedures.
Updated product specifications.
Performed safety testing of power supply units.

Confidential, Newark, NJ

Helpdesk/ IT Support

Performed new equipment/software installations and maintenance.
Installed peripherals for users.
Performed routine maintenance and repair of laptops and printers.
Maintained Inventory of hardware and software.
Set up audio/ video systems for lectures in smart classrooms.
Maintained and periodically updated department website.

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Network Support Administrator Resume

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