Advanced Products Support Resume

SUMMARY:

A technical support position where 7 years of help desk support experience will add value to operations. Seeking an opportunity to develop my technical abilities, further my career and overcome new challenges.

WORK EXPERIENCE:

Confidential

Advanced Products Support

Responsibilities:

Diagnose technical issues by using various problem - solving tools.
Test and evaluate customer service related issues to determine the root cause of the problem.
Determine the appropriate solution based on diagnosis and execute the most logical fix while providing verbal instruction to the customer.
Responsible for installing and/or reinstalling Confidential Online service software.
Configure and/or reconfigure client settings.
Activation, configuration, and use of Web space service.
Providing, verifying, and/or modifying network settings (TCP/IP).
Reset and/or re-provision customer modem.
Obtaining, provisioning, adding or deleting multiple IP addresses.
Provide all activities associated with troubleshooting customer support issues, selling, retaining, repair coordination, billing and general customer support.

Confidential, Newark, DE

Critical Support Analyst

Responsibilities:

Provide telephone support for high priority issues having a substantial financial impact to the bank.
Provide telephone support for Banner and Business Partners and External Vendors
Notify technicians and managers of tickets that are out of compliance
Perform queue management to enhance serviceability of ticket life cycle
Dispatch vendors to repair network related hardware
Liaison between customers and technicians to decrease repair cycle time and increase customer satisfaction

Confidential, Wilmington, DE

Help Desk Analyst

Responsibilities:

Provide a single point of contact to Confidential employees for technical support.
Provide first call resolution on basic pc hardware/software issues and passwords.
Follow incident management process to ensure that non-first call issues are routed to the appropriate resolver.
Remote desktop support for various application/OS issues using Landesk support suite and VNC.
Novell Netware administration duties including new account creation and application and printer access.
Support for remote access users (RSA SecurID token administration and Cisco VPN client troubleshooting).
Adapt to constantly evolving policies and procedures while maintaining service levels.

Confidential, Wilmington, DE

Sales associate

Responsibilities:

Duties included determining correct product based on customer interaction.
Solving basic technical support questions.
Working with the in-store technicians for the resolution of hardware issues.
Providing customer service.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship