Technical Support Specialist Resume Washington, DC - Hire IT People

SUMMARY:

Motivated self - starter with over 3 years of technical experience - seeking employment for exciting new challenges; which will require me to utilize my skills, abilities and experience to ensure the company’s success that will contribute to greater office efficiency and productivity.

SKILLS SUMMARY:

SCCM
ServiceNow
Citrix
Technical Writing
Active Directory
Windows 7
Office 365
SOP
Microsoft Exchange
Windows 10
Ticketing Systems
Network Drives
MobileIron iOS
Remote Support
Security
Microsoft Office
Android OS
Event Logs
VPN
MDM
IT Leadership
Imaging
Metrics

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Specialist, Washington, DC

Responsibilities:

Provided user security/rights, correcting any error created by users
Provide timely customer service for trouble tickets
Provided computer help desk support via telephone/direct contact with end-users
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions in ServiceNow, and maintained equipment inventory lists
Identified and organized tickets according to priority and forwarded tickets to the IT Manager
Aptitudes in operating system repairs, spyware removal, virus removal, hardware, troubleshooting, and upgrades
Assisted IT department with field work as needed
Set up and operate computer and machinery peripheral to computer for purpose of providing information to requesting clients
Knowledge of computer logic and methodology to run computer systems
Repaired computers, printers, scanners, teller scanners, copiers, faxes, and general electronic devices
Installed, configured, and maintained inventory on network workstations and printers
Provided support for company owned mobile devices
Assisted in of users on Microsoft Windows Operating System and all additional Microsoft and legal software utilized by the firm and help users to perform their daily activities within the scope of their job
Performed physical maintenance and cleaning on computer equipment

Confidential

Help Desk Technician, Columbus, GA

Responsibilities:

Provided computer help desk support via telephone communication with end-users
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists
Utilized knowledgebase to resolve issues
Troubleshooting and resolving PC hardware and software issues (including Microsoft Office) and various hardware including Dell and HP laptop and desktops, and mobile devices
Managing inventory control and reporting
Receiving and recording procurement requests
Provided customer service to end users in a timely manner
Support user with basic level problems: reset password, setup outlook, remap network drives, connect network printers, and replace malfunctioning hardware
Providing solution and technical support for our customer

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Technical Support Specialist Resume

Washington, DC

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