Technical support specialist Resume

SUMMARY:

A highly motivated and principled computer science student seeking a co - op or job opportunity that allows for continued studies. I will be arriving back to D.C by June, 2019 to continue my studies at Confidential in computer science, but will consider moving that up for the right opportunity.

TECHNICAL SKILLS:

Pseudocode
HTML5
CSS
Java
Ruby
PowerShell
Command Prompt
Windows Productivity Operation Tools
Security Software jGRASP
ArgoUML
Raptor
Eclipse
Microsoft Office
Office 365 global administrator (SharePoint, OneDrive, Teams, Skype for Business, Exchange, Word, Excel, PowerPoint, OneNote, Azure Active Directory, Admin centers, Office applications)
Azure Active Directory
SharePoint servers, Exchange servers
Msconfig
Registry Keys
PowerShell
Command Prompt
Run
DNS
On-premise AD environments
Hybrid deployments
VMware (LogMeIn)
Microsoft Windows
Mac OS
Lenox
Troubleshooting
Analyzing
Installing
Administrating
Migrating (cutover and batch)
Configuring
Logging/Notes

WORK EXPERIENCE:

Confidential

Technical support specialist

Responsibilities:

Provide world-class customer experience with every interaction
Engage and empathize with administrators to support and resolve technical issues through completion
Support installation, configuration, and support of Microsoft Office 365 on various platforms
Accurately document all work performed through ticketing system including details and outcomes
Ensure accurate and timely resolution of all assigned issues
Escalate product bugs or unresolvable cases
Notice trends and report reoccurring problems
Develop, foster and maintain effective working relationships with engineering to enhance the customer experience
Update Office 365 licenses, subscriptions and user management as necessary
Share your knowledge with teammates and guide them in the resolution of complex technical problems
Collaborate with team members to enhance the customer experience
Increase engagement with Office 365
Enforce a high-quality customer service culture
Stay up to date with technological changes in the industry with internal and external training
Passionate about delivering the ultimate customer experience
Demonstrated professionalism in resolving administrator issues
Success at working in a team environment where a customer obsessive culture is paramount
Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions
Demonstrated ability to think on your feet and take a methodical approach to troubleshooting
Commitment to meet and exceed individual and team KPIs
Excellent written and verbal communication skills
Understanding of Office 365 Suite and environment
Experience with Microsoft Windows operating system environment
Experience with Mac iOS operating system environment
Concepts of Networking Fundamentals

Elite Sales Specialist

Confidential

Responsibilities:

Provides our guests with a consistent and dynamic presentation.
Sold real estate through vacation ownership

Confidential

Fitness Department Manager

Responsibilities:

Top selling associate of Home Improvement in 2016
Responsible for customer service.
Ensures that selling procedures are followed and sales performance standards are met
Trains and coaches’ team on merchandising, visual presentation and customer service tactics that will enhance sales
Assists with staffing and scheduling associates to match flow of goods and event timelines
Responsible for inventory management

Confidential

Mechanic

Responsibilities:

Experience in 2,4,6, and 8-cylinder vehicles
Engine, and chassis detail and repair
Standard and automatic vehicles

Confidential

Landscaper

Responsibilities:

Assembled brick and stone patios
Trained on plant placement and care
Lawn care (Mowing, edging, aero rating, mulching, and composting)

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