Helpdesk Analyst Resume Washington, DC - Hire IT People

SKILL:

Skills: SQL, Java, Git, GitHub, Android Studio, Eclipse, NetBeans, IntelliJ IDEA, XML, HTML, Microsoft Word, Microsoft Excel

EMPLOYMENT:

Helpdesk Analyst

Confidential, Washington, DC

Responsibilities:

Investigate and resolve technical issues escalated by Tier II, government client and external customers via testing, writing SQL scripts for datafixes, reading error logs or conveying instructions.
Collaborate with development team members and government client to identify and document bugs to be fixed in future releases while creating workarounds that resolve errors on websites/system applications.
Write complex SQL queries to create user friendly reports/spreadsheets for external customers.
Manipulate data in large database consisting of 750+ tables ensuring data integrity and resolution of system errors.
Perform system admin tasks such as updating website/application notices, uploading/updating PDF templates, provide access to testing environments and update system configurations.
Create weekly reports tracking number of closed tickets and current tickets for year to date and previous week.
Enhanced and improved efficiency of datafix approval process from government reducing overall time between opening and closing of ticket.
Create document and train new Tier III analysts on system applications, use of database, and resolving escalated issues.

Helpdesk Technician

Confidential, Washington, DC

Responsibilities:

Provided technical assistance with government websites and system applications via telephone & email for government client and external users nationwide.
Collaborated with team to resolve widespread technical errors and prevent future issues.
Periodically assisted with testing for upcoming releases and gained knowledge to assist users when updates/releases were implemented.
Investigated and resolved tickets via testing or escalating to developers when necessary to perform datafixes.
Served as first point of contact for general information, organizational procedures, and troubleshooting for issues of all levels.

Advanced Claims Examiner

Confidential, Dresher, PA

Responsibilities:

Processed advanced insurance claims covering a variety of areas daily, including high monetary claims and claims requiring legal knowledge.
Analyzed requirements based on claim type to determine if payment was possible.
Cooperated with internal and external organizations for sensitive information needed to make payments.
Performed accounting functions such as reissuing checks, debiting and crediting accounts.
Managed multiple time sensitive and regulated cases with minimal errors.
Researched, gained knowledge, and followed rules/regulations relating to all U.S. states as it applies to each claim on a case by case basis.

General Claims Examiner

Confidential, Dresher, PA

Responsibilities:

Handled the payment of insurance claims totaling over $750,000+ on a weekly basis.
Contacted and requested rmation such as social security numbers from individuals and businesses daily.
Oversee the payment of multiple claims, issuing payments to beneficiaries in a time sensate manner daily.
Examined, acquired knowledge, and followed state regulations and laws pertaining to claims on an individual basis.
Identified and resolved systematic issues pertaining to making payments.