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Client Consultant Specialist Resume

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Chicago, IL

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SUMMARY:

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience.

TECHNICAL SKILLS:

  • Microsoft Word 97/2003
  • Excel
  • MS Access
  • MS Outlook
  • Power Point
  • Lotus
  • Asset Management
  • Java
  • Putty
  • Avaya Soft Phones
  • Unimatic
  • Info Connect
  • Apollo
  • Epic
  • Service Manager
  • AS400
  • Internet Explorer
  • Zendesk
  • Operating Systems
  • Windows 7
  • Novell
  • Unix/Linux
  • Windows 98/2000/XP/NT
  • MS - DOS
  • Sun Microsystems

EXPERIENCE:

Confidential, Chicago, IL

Client Consultant Specialist

Responsibilities:

  • Take calls from clients having issues with products Correspond with clients via Zendesk
  • Troubleshoot problems and find solutions in a time sensitive manner
  • Assisted with setup of webstore, printers, scanners, and point of sale system

Confidential, Chicago, IL

Customer Service Representative

Responsibilities:

  • Interacted and provided face-to-face customer service support to Confidential and transit customers
  • Set up new accounts, maintain records and prepare reports
  • Completed other related clerical duties and assignments as needed
  • Traveled to balance transfer events around the city as well as assisting customers at Confidential
  • Sent email responses and password resets to customers regarding their account

Confidential, Chicago, IL

Customer Service/Application Support

Responsibilities:

  • Took inbound calls from customers regarding questions about company and loans.
  • Made outbound calls to customers in attempt to offer loan assistance
  • Created profiles for prospective customers
  • Walked customers through applying for a loan via website or mobile application.
  • Assisted customers with hardship via payment plan or referring to third party debt management
  • Responded to emails from customers regarding loan accounts
  • Updated customers’ contact information as well as banking account information.
  • Advised customers of loan amounts, repayment dates and any penalties.

Confidential, Schiller Park, IL

Technical Support Analyst

Responsibilities:

  • Replied to emails from both business and residential customers about issues with equipment
  • Performed various tasks in Oracle to process requests
  • Took calls from customers regarding issues with equipment

Confidential, Chicago, IL

Help Desk Analyst

Responsibilities:

  • Troubleshot and assisted with update issues with Epic program
  • Recorded service tickets in Service Manager.
  • Granted and deleted access to users in Active Directory
  • Assisted users with navigating in various Windows programs, such as Outlook, Excel, and Word.

Confidential, Chicago, IL

Youth Career Development Case Manager

Responsibilities:

  • Responsible for keeping accurate case files and developing referral sources for 50 - 75 youth
  • Worked with various agencies to assist youth with barriers that hindered them
  • Ensured that the delivery of the services provided met policy requirements and standardization
  • Acted as an advocate between service recipients and the agency providers

Confidential, Elk Grove Village, IL

IT Service Desk Analyst

Responsibilities:

  • Controlled the process of ensuring accurate and timely support and resolution to internal customers
  • Resolved complex and issues relating to PC, server/network software problems and malfunctions
  • Reset passwords and used troubleshooting skills on equipment for employees of Confidential globally
  • Applications used are Info Connect system and Service Manager 7
  • Managed LAN/network administration or system administration in a relevant computing environment.
  • Set up a service call for a technician via when issue could not be resolved over the phone

Confidential, Tinley Park, IL

Customer Account Executive/Dispatch Liaison

Responsibilities:

  • Managed customer's accounts regarding appointments for that day, monitored technicians' routes
  • Rescheduled appointments, using a system called Confidential .
  • Took escalation calls as well as troubleshooting products to avoid technician visit.
  • Utilized Remedy to input tickets to send technicians to customers homes.

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