SUMMARY:

• High - impact IT manager and program/project manager, offering extensive experience in the information technology and services, defense and space, and telecommunications verticals.
• Adept at driving enterprise-level IT programs; leveraging proven expertise in infrastructure design, engineering, and support of large-scale IT systems that include local and wide area networking, server and storage solutions, along with desktop support and maintenance.
• Adept at delivering end-to-end IT solutions, from strategy to implementation and management of complex, large-scale IT programs. Served as deputy program manager for the Confidential Corps of Engineers supporting a multimillion-dollar land mobile radio refresh effort that encompassed geographical locations throughout the United States.
• Proven success in developing best-in-class processes and procedures adopted to company-wide solutions.
• Served as service operations and technical manager for the Confidential ; managed common computing environment supporting 700,000+ users with service desk functions, mission application integration, and data services.
• Exceptional technical and business acumen tuned for interacting with cross-functional teams of subject matter experts and key stakeholders to identify and drive large-scale projects from concept to launch. Focus on out-of-the-box thinking and problem solving in dynamic, fast-paced environments.

CORE COMPETENCIES:

• Strategic Planning & Execution Project Lifecycle Management Operational Excellence Productivity Improvement
• Multi-site Team Management Budget Management Contract Negotiation & Pricing Cross-Functional Team Leadership
• Agile/Scrum Methodologies IT Governance Enterprise Program Management Portfolio Management SDLC

PROFESSIONAL EXPERIENCE:

Confidential, Montgomery, AL

Service Delivery/Operations Manager

Responsibilities:

• Performed cost account management across multiple task orders.
• Established cost, schedule, and deliverable criteria to establish earn value management baseline.
• Tracked and reported project performance to senior management.
• Led team in providing tier II and III service desk support and meet all service level agreements.
• Coordinated outages and break/fix activities within Confidential cloud service providers, mission hosted applications, and affected customers.
• Charged with ensuring Confidential Integration Lab environment is maintained to allow testing of commercial or government provided applications prior to deployment into a production environment.
• Liaised with Information Management Authority and provided Information Security services to ensure Confidential systems, obtain Confidential accreditation, and plan transition to risk management framework (RMF) for security accreditation.
• Maintained constant, effective communication with service providers and customers to ensure program continues to meet user needs and deliver quality results.
• This includes briefings to customer and management at all levels.
• Leveraged metrics to identify trends within Confidential enclave and focused on improving systems performance.

Confidential, Louisville, KY

Deputy Program Manager

Responsibilities:

• Effectively managed operations for Radio Services Maintenance to ensure timely and accurate response to issues for all divisions and districts within the Confidential Engineers.
• Provided break/fix incident management and support for radio, satellite, and towers with an annual maintenance budget of approximately $500K.
• Provided oversight of suppliers and subcontractors to ensure on-time delivery of equipment, inventory management, and equipment orders to maintain program schedule.
• Program maintained customer satisfaction rating of 4.5 out of 5.
• Assisted 41 sites which support 25,000+ users in evaluating needs and defining functional requirements to ensure continued communication for the health and Confidential personnel while providing the most cost-effective solution.
• Planned, scheduled, and executed refresh of radio systems throughout the with an annual budget of approximately $4.5M for equipment and labor.

Confidential, Louisville, KY

Systems Architect

Responsibilities:

• Established infrastructure, performance, and overall architecture strategy for the Credential and Account Life Cycle Management ( Confidential ) sub-system of the Assured Identity program.
• Assist with systems engineering on Confidential ’s provisioning program, leverage existing Oracle ( Confidential ) identity management system.
• As part of 6-member network subsystem team, developed the Data Center Consolidation ( Confidential ) Reference Architecture. During a six-week Tiger Team effort, the team met all System Engineering Process milestone reviews, as well as, produced documentation for system requirements, system design, and detail design.
• Lead System Engineer for deployment and integration of Confidential and Confidential system across 28 LM sites.
• Provided direct customer support and system testing for pre and post deployment actives. Researched and review new technologies and technical solutions for the program.
• Served as Lead Architect for initial LM Space Systems GMD Operation and Sustainment Study, that leveraged corporate Logistic and Sustainment initiatives to reduce cost and provide common interface and tool set to support a Performance Based Logistic contract. Supported study team and program management in developing program-level CONOPS.

Confidential, Springfield, VA

Associate Chief Engineer/Systems Engineer

Responsibilities:

• Evaluate new and emerging technologies to recommend solutions to meet customer requirements. Mentored technical teams during implementation, operation, and maintenance of customer supported architecture.
• Reviewed engineering proposals and provided recommendations to the Program Manager and Chief Engineer to ensure best cost solutions where utilized, while meeting customer’s spend plan and schedule milestones.
• Lead Engineer for upgrade and consolidation of Cisco network infrastructure to Confidential .
• Oversaw design and engineering efforts for deployment of IBM storage solutions providing complete information lifecycle SAN environment.

Confidential, Springfield, VA

Data Center Manager/Project Engineer

Responsibilities:

• Provided broad-based enterprise architecture and datacenter subject matter expertise for a 38,000 square foot data center supporting multiple government customers in a secure environment.
• Coordinated with affected maintenance organizations to ensure equipment and personnel are available in a multi-network multi-platform environment.
• Executed day-to-day scheduling of system outages and maintenance activities with customer reps to identify opportunities that facilitate solutions while maintaining system availability and reducing impacts to customer entities.
• Worked with facilities systems personnel to ensure adequate power and environmental conditions are available and maintained data center technical drawings.

Confidential, Springfield, VA

Data Network Communications Lead

Responsibilities:

• Managed software/hardware support across system supporting Confidential Solaris, UNIX, IBM AIX, and Windows systems riding Cisco switch/router infrastructure.
• Performed design reviews, systems analysis, and training for campus-level network structure.
• Supervisor of 25-person hardware installation and maintenance team, providing in-house and on-call support for a networking environment with more than 5000 devices.
• Fulfilled customer request for configuration, installation, and support of a multiple platform/vendor environment, with connections to numerous wide area and local area networks.