Front Office Associate Resume

OBJECTIVE

I am interested in a position with the banking and/or financial services industry. I have 3 ½ years of excellent customer service experience as well as front office skills and responsibilities. I am fluent in English, Russian and basic French; committed to confidentiality and customers’ priorities, a great team player and always devoted to achieving superior results.

CAREER HISTORY

Company: Confidential Date: 2007 – Present
Description:
Frederick, MD
Front Office Associate

Worked with FOSSE (Property Management System), performing daily check-ins, check-outs, printing reports, faxing various documents, filing papers.
Provided superior customer service: assisting guests with their needs, making reservations processing credit cards, answering multi-lines phones, introducing the benefits of Marriott Rewards membership to guests.
Learned to work in a fast paced environment, under pressure and establish guest needs based on priorities. Developed great communication skills in-person and on the phone. Developed a working knowledge of Marriott’s organizational structure.

Company: Confidential Date: 1997-2003
Description:

Free-lance Translator/Interpreter

Bi-directional translations of multiple documents and articles from Russian into English and English into Russian.
Participated in discussions and performed interpretations on different levels of difficulties.
Acted as an interpreter on the phone.
Assisted, consulted and proofread students’ English papers. Managed foreign correspondence by providing accurate translation for each party.

Company: Confidential Date: 2001-2002
Description:

Teacher of English

Introducing Elementary English language, culture and customs to 7th, 8th, 10th grade students.
Assisted students with their home assignments and projects; collaborating with other English teachers regarding educational process, stages and results.

Company: Confidential Date: 2001
Description:

Administrative Assistant

Performed various administrative tasks related to maintaining a calendar of meetings, making travel arrangements, organizing paper work, and contacting customers.
Prepared materials on an as-needed basis for the company’s manager as well as assisting with smooth correspondence, and managing bill payments.
Developed effective working relationships with clients, colleagues and other business partners.

EDUCATIONAL DETAILS

Master’s Degree in English as a Foreign Language
Associate Degree in International Tourism/Hospitality
Completed some courses in French and Academic American English

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