Senior IT Technician Resume

SUMMARY:

Proactive and highly skilled Information Technology Specialist with 6 years' hands - on experience working in diverse office environments.
Strong Desire to learn new tools and techniques and open to work in different technology environments and platforms.
Have strong technical experience and knowledge that includes: maintenance, repair, upgrades, enhancements, and configuration of hardware, software and operating systems in an inter-networked environment.
Basic understanding of networking (TCP/IP, DNS, DHCP, VOIP).
Ability to work under pressure to meet deadlines.
Ability to solve difficult problems submitted by customers that requires problem solving skills.
Ability to research problems independently.
Excellent customer service, communication, and analytical skills.
Ability to support high call volume.
Ability to interact and work with staff at all levels and handle multiple tasks in a fast paced environment.

TECHNICAL SKILLS:

Proficient knowledge: Active Directory, Software experience with Adobe Acrobat, Java, Trend Micro anti-virus software, MacAfee and Norton antivirus software, Windows 7/10, Microsoft Office 365, Internet Explorer, Firefox, Google

PROFESSIONAL EXPERIENCE:Senior IT Technician

Confidential

Responsibilities:

Troubleshoot desktop computer/network problems for instructional, business, and administrative computers
Performs PC/Server hardware repair, maintenance and OS installations
Manages and delegate phone and online tickets for clients
Tracking tasks and project suspense to ensure deadlines are met
Provides high quality ON-SITE level I and level II end used support
Ensures all work orders are documented and followed up for completion
Install, modify and perform minor repairs to network equipment
Install/Troubleshoot computer-related devices (video, sound, modem, printer, scanner, cameras, etc.)
Install, modify and perform repairs to network equipment
Audit, evaluate, track, and report project implementation and activity of program for Quality Assurance/Quality Insurance and contract compliance
Maintains and troubleshoots LAN and WAN connectivity
Work to resolve basic network and wiring problems

Help Desk Specialist

Confidential

Responsibilities:

Prepared payroll reports
Recorded, typed and entered information to prepare correspondence, bills, statements, receipts, checks and other documents
Provided technical support and assistance for up to eight employees daily
Repaired hardware errors and updated Dell laptops to Windows XP Service Pack 2
Maintained log of all problems reports, when reported, and when resolved using the Remedy Action Request System
Extract, tabulate, graph, analyze, and report d Confidential using and support program activity in IT management decision making
Aided in the installation, configuration, troubleshooting, and optimization of Windows XP OS/Windows server
Scheduled Appointments
Took inventory on office supplies or examined merchandise to identify items to be reordered or replenished
Received money from customers and made bank deposits
Stamped, sorted and distributed mail

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