Technical Account Manager Resume

SUMMARY:

I am seeking a position that will allow me to utilize my skills and experience as well as continuing my growth in the IT profession. I adapt quickly to all situations and grasp new methods and technologies in the industry.

PROFESSIONAL EXPERIENCE:

Technical Account Manager

Confidential

Responsibilities:

Standing up and configuring new physical and virtual servers (Server 2008, 2012, 2016). Promoting and decommissioning servers (Domain controller, Exchange, File server, TS etc.).
Migrating email from Exchange to Office 365. Migrating network shared files to new servers or cloud based services.
Hyper - V 2008/2012/2016 & VMWare experience (Version 5.0, 5.1, 5.5, 6). Migrating virtual machines to and from host servers (ESXi/Hyper-V) via VMware vSphere or Hyper-V Manager. P2V & V2V experience with VSphere & Hyper-V.
Setting up new clients with a Domain controller, new DCHP Scope, Internal DNS, and File/print server.
Active Directory/Exchange (2010, 2013, 2016) experience. Creating user accounts, email accounts, home folder, ActiveSync, etc. File permission/file sharing experience.
DHCP & DNS (public/private) experience (configuring, troubleshooting or editing).
Workstation image planning, creation, capturing and deploying skills (WDS or Symantec Ghost).
Help desk troubleshooting skills (Office suite, network drives, network and local printers, virus removal, Adobe suite, etc.).
Great customer service while dealing with IT related issues (in person or over the phone).

Lead Technician

Confidential, Rockville, MD

Responsibilities:

Consistently among the top technicians companywide for resolved work orders with business and home computers.
Manage and assist a group of 6 technicians
Mentor and provide assistance to technicians
Provide desktop support for company clients
Have knowledge in desktop/laptop and tablet PC's
Provide hardware repair/replacement for desktop and laptop units.
Resolve software issues with Windows Operating Systems (XP, Vista, 7 and 8) and Mac Operating Systems (Tiger, Leopard, Snow Leopard, Lion, Mountain Lion)
Repair or replace hardware issues such as Motherboard, CPU, Hard Disk Drives, etc.
Install and update virus protection software
Remove virus/malicious infections from business and home computers
Provide support for network related issues
Set up new units for business or home use -Familiar with Active Directory and other desktop support systems

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship