Research Analyst/Account Receivable Coordinator Resume Rockville, MD - Hire IT People

SUMMARY:

Seeking entry level IT/Cyber Security position with an organization that promotes learning and growth and needs a highly motivated and skilled employee.
Able to unitize, identify and resolve system weakness and ensuring date/company compliance requirements are maintained.
Highly analytical mindset, excellent troubleshooting and follow up skills, problem resolution strategies, great customer service skills, critical thinking, information management, relationship building and communication skills.
Self - motivated to explore and learn new technologies, self-motivated to figure out problems independently, ability to break down and analyze problems effectively and efficiently.
Able to troubleshoot and replace defective hardware/software, excellent interpersonal skills with attention to details and great organizational skills.
Willingness to learn and take on new task and initiatives, able to prioritize and handle multiple tasks.
Outstanding abilities in customer service, professionalism and fostering teamwork. Demonstrated success as an independent achiever.

TECHNICAL SKILLS:

Technical Knowledge: MS Office Suite Windows 7, 8 &10 Outlook Excel Power Point Intrusion Detection Proficient in PeopleSoft Penetration Testing Network Topology Scanning and Detection Network Security Malware Analysis Access Controls SDLC model CIA Triad Firewalls Networking Risk Management Malware Cyberattacks DNS Security Security Testing Tools Key Management Access Controls Encryption

PROFESSIONAL EXPERIENCE:

Research Analyst/Account Receivable Coordinator

Confidential, Rockville, MD

Responsibilities:

Leverage effective troubleshooting and problem - solving skills to work with patients during the arduous healthcare claims process that includes disability, Workers Compensation, health and medical claims, taking up to 50 calls a day.
Manage transactions that range from $30 to $50,000.
Process up to 25 tickets daily in problem resolution related to missing insurance or patient information and/or coding issues with attorneys, patients and insurance providers.
Utilize excellent follow up and multitasking skills for refunds and payments received by insurance companies.
Communicate with attorneys and insurance representatives daily that ensures problems are quickly solved.
Validate diagnosis codes are correct, identify missing information, and quickly resolve any problems to facilitate timely payments from insurance carriers.
Follow up with client issues by logging support requests in the Customer Support Ticketing System; answer questions and concerns from customers by phone and email as well as monitor the ticketing system focused on timely resolution.

Clerical Support Clerk

Confidential, Rockville, MD

Responsibilities:

Provided administrative support and service for a busy insurance facilitator that included timely and accurate records management, business transactions, and office support initiatives.
Maintained and updated files, inventory, database systems, and mail activities; troubleshot problems to resolve office equipment hardware and software issues.

Financial Aid Officer / Student Accounts Representative

Confidential, DC/MD

Responsibilities:

Responded to student applications and account inquiries as well as provided troubleshooting and reconciliation by phone, email, and in-person, in a part-time role while attending college. Monitored policy compliance following state and federal rules and regulations.
Followed up on sponsor billing, collection of payments, and applied delinquent accounts into the collections process.

We provide IT Staff Augmentation Services!

Research Analyst/account Receivable Coordinator Resume

Rockville, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship