Computer Systems Field Engineer Resume

SUMMARY:

To apply my skills with Information Systems Technical Support for a company, that needs an energetic team builder.

TECHNICAL SKILLS:

Special Skills: Type 45 words per minute. LAN/WAN/GAN, analog/digital data, video and data. AMIGA, ANDROID, APPLE, CITRIX, DELL, HP, IBM, Lenovo, XEROX, installing, configuring, repairing and sales Arch Linux, CentOS, Linux Mint, MAC OS, Red Hat, Ubuntu Linux, Microsoft OS, Microsoft Office 365, NOVELL, SUN, UNIX, Windows 10, Installed CAT 2 - 6 Cabling, Client Server, Computers, Printers and print servers, Network Switches, Routers and Hubs. Trained clients on Adobe, Libra Office, Lotus Suites, Microsoft Office / Office 365 to include hand held devices and proprietary equipment.

EXPERIENCE:

Confidential

Computer Systems Field Engineer

Responsibilities:

Provide direct Dell certified computer systems on site support throughout Virginia.

Confidential

Responsibilities:

Provide remote personnel computer support, network management and peripheral device to include in house troubleshooting, fixes, repairs, upgrades and computer migration services

Confidential

Human Resources Manager

Responsibilities:

Provided battalion staff administrative, computer hardware/LAN onsite support, finance, travel and liaison coordination services for civilian contractors

Confidential, Charlotte, NC

Computer Field Engineer Team Lead

Responsibilities:

Provided computer incident reporting and network recovery, in support of more than 10,000 computers within medical and financial businesses

Confidential, Alexandria, VA

Help desk Support Specialist

Responsibilities:

Provided 2nd and 3rd level on site computer and local area networks support services

Confidential, Sandstone, VA

Security Technician

Responsibilities:

Provided secure transport of currency and packages throughout Virginia.

Confidential, Chester, VA

IT /MIS Regional Coordinator

Responsibilities:

Responsibilities included daily planning and organization
Coordination of time People and equipment to keep cost down.
Provided desktop computer support, supervised and trained more than 12 employees on the Confidential & Confidential Network to include hardware/software, basic computing, troubleshooting peripheral devices and 3rd party vender’s equipment making sure everyone had a one - call resolution to our client’s issues.
Maintained 90 percent Service Level Agreement (SLA) for more than 5 years.
Received Performance Cash Award every year for the outstanding duties I performed.

Confidential, Varina, NC.

IT Desktop Support / Field Engineer

Responsibilities:

Responsibilities included on-site support for over 450 branches in North/South Carolina and Virginia.
Providing Cable, Hub, Routers, Switch, Server, Workstation, Printer and peripherals troubleshootinginstallation and support.
Maintained 4-hour response time to insure Service Level Agreement (SLA).
Received Performance Cash Bonus every year.

Confidential, Greensboro, NC

System Engineer/Integrator

Responsibilities:

Provided high end copier/fax machine networked solutions for Confidential companies and advertising agencies.
Also supported sales staff on major projects.
Integrating Copiers into NOVELL and Windows NT Networks.

Confidential, Winston-Salem, NC

Telecommunications Technician

Responsibilities:

Installing and troubleshooting voice/data and video communications for Confidential.

Confidential, Greensboro, NC

Network Support Analyst

Responsibilities:

Supporting a wide variety of Microcomputers AST, COMPAC, DELL, HP, IBM and operating systems.
Installing DOS, MAC/OS, NOVELL, OS/2 Windows and Windows NT, operating systems.

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