SUMMARY:

I have been working as an IT Systems Specialist with over 20 years’ experience in process flow manufacturing, routing, and quality assurance, delivery in various production and business process environments. I am a team player with natural leadership qualities and interpersonal communication skills. Demonstrated results of exceeding goals and objectives. Willing to travel and move to new location for employment.

COMPUTER COMPETENCIES:

• Lenovo Warranty Technician
• Lenovo Warranty Administrator
• CompTia A+
• CompTia Network +
• Cisco Certified Network Administrator (CCNA)
• Program Microsoft Certified System Engineer (MCSE) Program

PROFESSIONAL EXPERIENCE:

Confidential, Freehold, NJ

Win 10 Deployment Technician

Responsibilities:

• Working with Citrix and Thin Client environment updating end users to Windows10.
• Working with Techtool bar as company specific deployed tool accessing: VMware vSphere, Citrix Director, Nexthink, allows us the ability to push software to the end user, Check end user software.
• Allows us the ability to see what computers they have logged into.
• Used OneNote as a document center for the Deployment Team.
• Trouble shooting Confidential problems.
• Used Aladdin for Symphony (IM Chat)
• Deployment and set - up of Thin Clients at the end users’ desk.
• Confirming that
• Thin Client is working properly and that they can access the DVI that is assigned To them.
• Make sure all the proper software and permissions are transferred to the Confidential .
• Set-up Monitor connections as they usually have multiple monitors
• At their desks.
• Setting up the Confidential for individual user.

Confidential, Philadelphia, Pennsylvania

Desk Side Support

Responsibilities:

• Worked on tickets through Service Now that were dispatched to me.
• Handled any hardware related problems for Desktops, Laptops, Thin clients, iPhone, iPads and tablets.
• Handled any software problems for Windows 7, Windows 10, Citrix Receiver.
• Loaded new desktops and laptops with their company image, load company specific software.
• This was a contract position.

Confidential, Kennett Square, Pennsylvania

Network Engineer

Responsibilities:

• Worked on all trouble tickets through ConnectWise that were dispatched to me.
• These tickets could be from any one of several companies that were under contract with Confidential .
• Windows 10 installation and configuration on Laptops, Tablets and Desktops.
• Trouble shooting Laptops, Desktops, Servers, Office 365 and any proprietor software that the individual company maybe running.
• Set-up, configure and install Windows 2016 serversSet-up the proper Raid configuration for the individual server.
• Administered, set-up and configured Office 365
• Worked independently or with co-workers on projects as assigned by management.
• Configured and set-up Confidential (Multi Factor Authentication) For Office 365 users.
• Investigated SPAM, Malware, and Virus attacks and Block these on the Exchange SPAM filter.

Confidential, Chadds Ford, Pennsylvania

Sr. Desktop Technician

Responsibilities:

• Provide Professional IT Service, Diagnose and Trouble Shoot Servers, Desktops, Laptops, Copiers/Printers, Phones and Custom Software.
• Monitor NetApp appliance file server.
• Install VM servers and Computers
• Setup WSUS VM server for Windows updates.
• Run Windows updates on all servers.
• Monitored Cisco and Meraki using there monitoring tool.
• Trouble shoot and fix server problems for applications.
• Install and set-up custom software for all Departments as needed.
• Set-up Phones and Voice Messing for New and Existing Employees.
• Monitor all Network closets for connectivity of Switches and Wireless Power Adapters. Maintain 5S standards within the IT Department.
• Set-up New Computers and Laptop’s as per the specification of Confidential and the IT Department’s Procedure’s. Check for Upgrades and changes in the procedures.
• Work on and Trouble Shot any and all Help Desk Tickets for Confidential
• Set-up and Configure Office 365 for New and Existing Employees.
• All other IT projects and issues as required by my supervisor.

Confidential, Rochester, New York / Concordville, Pennsylvania

Sr. Desktop Technician

Responsibilities:

• Provide Professional IT Service, Diagnose and Trouble Shoot Servers, Desktops, Laptops, Copiers/Printers, Phones and Custom Software.
• Trouble shoot and fix server problems for applications.
• Ran and Hard Drive upgrade program to Win 7 migration project for 350 end-users.
• Install and set-up custom software for all Departments as needed.
• Set-up Phones and Voice Messaging for New and Existing Employees.
• Monitor all Network closets for connectivity of Switches and Wireless Power Adapters. Maintain 5S standards within the IT Department.
• Set-up New Computers and Laptop’s as per the specification of Confidential Inc. and the IT Department’s Procedure’s. Check for Upgrades and changes in the procedures.
• Work on and Trouble Shoot any and all Help Desk Tickets (ServiceNow) for Corporate, Concordville, Confidential Order Fulfillment Center and Outside Sales Representatives.
• Set-up and Configure Lotus Notes and Sametime for New and Existing Employees.
• All other IT projects and issues as required by my supervisor.

Confidential, Buffalo, New York

Field Technician

Responsibilities:

• Provide Professional IT Service, Diagnose and trouble shoot Servers, Desktops, Laptops, Copiers/Printer, and Customer Software.
• Monitor Window 2003 and 2000 server and performing updates on Servers, antivirus and for Customer Specific Software.
• Monitor Citrix Server Farm.
• Create and monitor new existing user account in Active Directory and Exchange. Correct issue within Microsoft Outlook, Microsoft Office and Customer Specific Software.
• Configure network and local copiers and printers.
• Transfer data to secure FTP sit.

Confidential, Webster, New York

Field Technician

Responsibilities:

• Provide professional IT Service; Diagnose and trouble shoot Desktop and Laptop computers in the office and at client sites.
• Run virus, spyware and check disk diagnose on hard drives.
• Run memory diagnoses on all in coming computer.
• Reload operating system, windows 2000, 2000 pro, XP, XP Pro and Windows Vista. Activate windows operating system
• Transfer data to be re-installed after reloading OS.
• Make suggestions for upgrading and or replacing both software and hardware.
• Field calls for desktop, laptop and network issues.