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It Service/deployment Technician Resume

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Dover, DE

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EXPERIENCE:

Confidential, Dover, DE

IT Service/Deployment Technician

Responsibilities:

  • Replaced Confidential servers, switches, routers, blade and rack servers.
  • Currently Confidential certified in Rack and Server as well as Data Center.
  • Laid off after contract fulfilled.

Confidential, Dover, DE

IT Service/Deployment Technician

Responsibilities:

  • Duties included installation of Confidential products, cable runs, register installations and software installations/upgrades.
  • Worked as contractor until offer of above position.

Confidential, Middletown, DE

ACM/Controller Technician

Responsibilities:

  • Also serviced 10 controllers at Confidential including replacing/imaging hard drives, repairing system boards/video cards and the cameras connected to them via optical cabling.
  • Also serviced printers and touch screens used by collectors in the 10 booths at the plaza.
  • Repair of ACM’s included repairing solenoid/dc motors used by machine to sort pennies, nickels, dimes and quarters.

Confidential, Dover, DE

Field Service Technician

Responsibilities:

  • Job consisted of replacing circuit boards, testing electrical circuits and replacing power components.

Confidential, Dover, DE

Field Service Technician

Responsibilities:

  • This contract was set to expire March 2015, so was told to look for other opportunities.

Confidential, Freehold, NJ

Hospital Helpdesk

Responsibilities:

  • Assisted hospital employees with password resets and hospital applications.
  • Worked on a three week contract replacing someone on emergency leave.

Confidential, PA

Level 2 Deployment Technician

Responsibilities:

  • Replace POS/Phoenix Servers and download software to them.
  • Supervised one other technician while deployment occurred.
  • Replaced servers in 200 Wawas during this deployment.
  • Other duties included laying out RJ45 cabling and backed up data from old servers and downloaded them to new server.
  • Also repaired/replaced faulty POS units as well as CAT interfaces, kiwi appliances and Confidential switches/routers utilizing MPLS.
  • Protocols used for the switches and routers were MPLS, ATM and SONET. Contract ended December 9, 2010.

Confidential, Philadelphia, PA

Webcast Technician

Responsibilities:

  • Duties included repair of company laptops, modems and peripherals such as printers and copiers.
  • Also installed wired/wireless LANS.
  • Provided help desk support to company clients utilizing Remedy.
  • Duties included password resets, Blackberry assistance and help with Microsoft Outlook.
  • Lotus notes and Remedy were also utilized during my tenure here. Completed 1 year contract.

Confidential, Frisco, TX

Computer Technician/Engineer

Responsibilities:

  • Also installed and serviced programs such as Windows 2000, Active Directory and set up LAN/WAN configurations for retail outlets/businesses.
  • Also provided help desk support to Fujitsu client accounts including assistance/troubleshooting Blackberries, Microsoft Outlook, initiating trouble tickets, resetting passwords and HTML manipulations.

Confidential, Mt. Laurel, NJ

Computer Technician/Engineer

Responsibilities:

  • Repaired/installed computer hardware and software on all IBM products under temporary contract.
  • Products included registers, printers, monitors, networks and all MS applications.
  • Also provided help desk support to IBM client accounts including assistance/troubleshooting Blackberries, Microsoft Outlook, initiating Remedy trouble tickets and resetting passwords and assisting users with Lotus notes.

Confidential, Voorhees, NJ

Customer Response Coordinator

Responsibilities:

  • Assisted customers with critical server issues by utilizing company resources and connecting them to the proper departments.
  • Duties included password resets, fixing network printers over the phone, and fixing problems with Microsoft Exchange Server and employee Blackberries.
  • Utilized Lotus Notes integrated with remedy to put in ticket orders.
  • This position was temporary and the contract ran out at the end.

Confidential, Dover, DE

Dell Certified Technician

Responsibilities:

  • Assisted customers over the phone with replacing Seagate and Western Digital hard drives, Dell RD ram, SoundBlaster sound cards, various ATI video cards.
  • Troubleshooted Hewlett Packard Printers, network cards and internal modems.
  • Assisted with debugging, f - disking and formatting the customer's hard drive.
  • Assisted and troubleshooted initial installs of Windows 95, 2000, 98, ME, XP, Windows NT and Windows 2000/2000 Server.
  • Assisted corporate accounts with troubleshooting Lotus Notes, Novell Intranet Networks and networks with 5 or more computers.
  • Assumed supervisory duties after 1 year with the company.
  • Mentored fellow technicians if they needed assistance.
  • Handled irate customers over the phone and achieved 100 percent satisfactory ratings from after call surveys.

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