Customer Service Representative Resume

SUMMARY:

Administrative Support professional with 20 plus years of experience in Administration. Call Center and Customer Service background. Motivated, team oriented, quick learner able to adapt easily to new concepts and responsibilities. Demonstrated strong interpersonal, communication and supervisory skills. Proven record of effectively balancing priorities, executing decisions and meeting operational deadlines to achieve short and long - term goals.

TECHNICAL SKILLS:

Proficient in Microsoft 7 Excel / Outlook Accela AS/400 Medisoft Version 14 Scanner Canon 9080C Postage Machine Hasler WJ185 Type 65 wpm Liability Billing Accounts Receivable Customer Service Representative Staff Trainer / Collections/Aging Call Center Oracle Mybuy Kronos Concur

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Representative

Responsibilities:

Assist and direct teachers, daycare provers, parents, bus drivers and professors to the appropriate departments.
Schedule meeting rooms and sessions.
Answer incoming customer calls regarding bus schedules, athletic programs, daycare and licensures.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rappor with every callers
Update customer information in the customer service database during and after each call..
Work with the Superintendent to stay updated on new and changing policies.

Confidential

Zone Sales Assistant/HR Professional

Responsibilities:

As zone assistant my responsibility consist of downloading, pulling and analyzing various reports from internal systems.
Provide front-line support to various cross-functional teams and employees.
Support the team in the analysis, coordination and execution of various programs.
Handle payroll and accounts payable.
Monitored and audited accounts.
Process new employee’s paperwork, schedule drug screening and back ground checks.
Request and setup new employees in the Confidential system.
Responsible for paying all company vendors.
Reconcile all charges for the month with Confidential and check payment net for charges.
Make tell sell calls to different vendors and take orders for Confidential products.

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

I oversee the day to day operations of the unit, which entails working with Proactive inspectors who inspect buildings lacking property maintenance.
I prepare and review cases going to the Enforcement Division & Office of Civil Infractions. perform or coordinate special research for housing issues and report my findings.
Receive Data for review and research of potential buildings to be inspected for the upcoming month.
Create case numbers by cloning information from the basic business licenses.
Prepare contact letters to go to property owners.
Served as back up for Customer Service and Receptionist

Confidential, Washington, DC

Data Entry Operator

Responsibilities:

Daily task included coding and entering all inspection reports for the inspectors.
Responsible for making sure all cases are statused, reconciled and closed in a timely manner.
Prepare and review enforcement packages for final submission.
Conferred with owners, tenants, and authorities to explain regulations and recommend rectifications via walk-ins, phone calls or emails.
Prepare Notices of Violations for expired Basic Business License.
Reviewed and resolve incomplete cases in Accela.
Enter departmental statistics into Excel. Prepare Front Burner reports for company statics.
Served as back up for Customer Service and Receptionist

Confidential, Arlington, VA

Senior Account Administrator

Responsibilities:

Supervised billing, mailroom and clerical staff coordinating work flow.
Maintained long term disability checks, internal billing system, conducting internal audits of administrative accounts, converting outdated members files, handling account resolutions.
Handle incoming phone inquiries, professing checks for Confidential .including coordinating work flow, maintaining long term disability checks, internal billing system, conducting internal audits of administrative accounts, converting outdated members files, handling account resolutions / incoming telephone inquiries, processing checks for Professional Liability Plan, and on-line and one-time credit card processing.
Monitored and audited accounts for overpayments or overdue remittances.
Follow up with members regarding incomplete applications, set up direct billing, credit card payments, electronic funds transfer and payroll allotments.
Reviewed and reconciled member’s accounts on periodic aging and discrepancy reports.
Maintained all work in orderly chronological files to facilitate future review and audits. Worked on special projects as instructed by Department manager.
Worked in call center as backup when inbound calls were backed up.

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