Local Support Provider Resume

IT EXPERIENCE:

Local Support Provider

Confidential

Responsibilities:

Image computers, install and configure additional software, and roll out PCs and associated peripheral devices to end users
Troubleshoot thin clients, PCs, Macs, and scanners
First level support and problem resolution via phone, remote, or onsite visit for PC and Mac
Provide answers to clients by identifying problems, researching answers, guiding client through corrective steps
Improve system performance by identifying problems, recommending changes.

Help Desk Agent

Confidential

Responsibilities:

Respond to client requests for assistance and utilizes Footprints ticketing system to document resolution.
Perform first - tier troubleshooting functions including password resets, software installs, VPN connections and printer diagnostics.
Writing and maintaining documentation.
Appropriate diligence when working on customer environments where security and financial risks are significant.