Technical Training Specialist Resume Arlington, VA - Hire IT People

SUMMARY:

Certified technical trainer with over 10 years of experience educating employees in new technologies. Adept at translating complex concepts into understandable terms using a variety of teaching methods. Excellent communication and presentation skills with the ability to teach different skill levels by adapting training to meet diverse learning needs. Proven track record of creating a quality classroom experience through engagement, enthusiasm, patience and respect. Strong organization skills with a keen eye for detail to keep work flowing on schedule.

DEMONSTRATED STRENGTHS IN:

Technical Training
Database Analysis
Customer Service
Process Improvements
Workflow Analysis
Problem Solving

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Technical Training Specialist

Responsibilities:

Deliver hands - on technical training to new, mid-level and senior personnel for the Foreign Service Institute, Confidential .
Provide instruction via classroom and one-on-one sessions to help students gain the technical knowledge required for job performance.
Coach and evaluate students during roleplay exercises that simulate real world scenarios designed to leverage their computer skills.
Continually evaluate course content for relevancy and update course documentation to reflect software developments.
Coordinate course for mid-level managers to enhance their technical skills and facilitate their proficiency in using new technology.
Collaborate with senior officers on best practices for reflecting software enhancements and policy changes in course content.
Quickly gained technical knowledge of over 10 courses and became valuable member of team training new foreign service officers and senior officers.
Commended for displaying initiative in reviewing course materials, identifying content that needed to be updated and devising a plan to accomplish this task.
Known for being an effective contributor who continually monitors ways to improve instructional delivery, and communication skills.

Confidential, Sterling, VA

Deployment Specialist

Responsibilities:

Team lead for global training program for personnel of Confidential, Confidential in support of the department’s mission to ensure employees retain proficiency in their use of technology and have the ability to adapt to changes in computer software.
Conducted ongoing email discussions to obtain training needs and determine training plan.
Communicated user impact from the field via daily status reports and in-person meetings.
Received favorable feedback for identifying problems affecting database performance and recommending best practices for improving efficiencies.

Confidential, Burke, VA

Trainer

Responsibilities:

Delivered training on Enterprise Pharmacy System (EPS) to pharmacists and pharmacy technicians of large health care plan provider.
Provided guidance during roleplays designed to simulate real life scenarios.
Delivered additional training and onsite support for several stores during the Go Live phase.
Instructed over 500 pharmacists and technicians on order processing and workflow specific content resulting in improved efficiency, standardization of pharmacy procedures, increased patient safety, and improved compliance and regulatory management.

Confidential, Washington, DC

Instructor

Responsibilities:

Conducted certification training for Confidential Commission.
Taught four courses designed to help students develop customer service, communication, business practices, and cultural sensitivity skills.
Recognized for excellent training in helping students demonstrate driver safety, customer service and knowledge of the city.

Confidential, Fairfax, VA

Technical Training Specialist

Responsibilities:

Co-led steering committee to evaluate and redesign existing training program for project managers.
Utilized Project Management SharePoint site to support development and implementation of training content, ensuring adherence to best practices, standards, and methodologies established by Project Management Institute.
Managed pilot of training program to evaluate and coach internal Subject Matter Experts identified to instruct training modules.
Management training improved profitability of more than 40% of trainees’ projects, securing 45 new jobs in the first half of 2013.
Secured nearly $150,000 in savings after program established benchmark for evaluating internal SMEs.

Confidential, Arlington, VA

Technical Trainer

Responsibilities:

Trained Confidential personnel on global modernization software that improved the department’s messaging and record retention capabilities.
Collaborated with Confidential officers to develop and deliver training domestically and internationally to ensure alignment with program mission, goals, and objectives.
Conducted briefings and presentations to senior Confidential representatives detailing training schedules and course outlines.
Acknowledged for ability to field questions and simplify complex technical content that students understand.

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Technical Training Specialist Resume

Arlington, VA

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