IT Security Analyst Resume Tredyffrin, PA - Hire IT People

SUMMARY:

Technically sophisticated systems administrator with experience as a problem solver and innovator in both private - and public-sector environments. Strong work ethic and self-discipline.

AREAS OF EXPERTISE:

Broad academic and on-the-job knowledge of computer hardware, software, networks and their administration.
Responsive as a trouble-shooter, able to deliver prompt, effective customer service.
Skilled leader and trainer with a track record of anticipating user needs and designing and delivering the most relevant materials and presentations.

TECHNICAL PROFICIENCIES:

Platforms: Windows, Mac OS

Tools: Microsoft Office Suite, TracSystem, ServiceNow

Hardware: Mac, SCSI devices

PROFESSIONAL EXPERIENCE:

Confidential, Tredyffrin, PA

IT Security Analyst

Responsibilities:

Establish, maintain and monitor all log-on identifications and access rules, defining specific access to assigned application in accordance with all Confidential security policies, guidelines and standards.
Maintain current knowledge, understanding, and awareness of application security functionality, system maintenance and changes, and associated risks.
Evaluate system vulnerabilities and determine/recommend safeguards
Monitor Help Desk tickets for assigned applications.
Work through problem resolution process, and notification to user of resolution.

Confidential, Malvern, PA

Account Management Specialist

Responsibilities:

Orchestrate technical support for staff and customers at a network of dialysis centers.
Set up user accounts, provide secure application access and staff .
Maintain cloud-based ServiceNow system.
Detect and resolve defects in the system, creating overall improvement in speed and efficiency.
Resolve user complaints promptly, with dedication to customer service.
Manage user rights and privileges to accommodate the unique and varying requirements for more than 100 employees with different levels of access.
Carry out accurate audits to ensure corporate compliance.

Support Integration Analyst

Confidential

Responsibilities:

Provided technical support and I.T. trouble-shooting services for employees at this nationwide dialysis-center company.
Handled promptly and responsively a large volume of customer-service inquiries.
Visited the highest-volume accounts in-person, which improved efficiency and employee morale.
Developed and circulated detailed documentation in the form of Job and Aides.
Demonstrated mastery of the ServiceNow platform
Trained help-desk employees; tracked and resolved trouble-shooting tickets; installed new software from a remote location.

Confidential, Philadelphia, PA

Mechanic

Responsibilities:

Burnished credentials as an expert in the workings of a long list of machines and equipment; able to maintain and repair with confidence.

Confidential, Voorhees, NJ

PC Technician

Responsibilities:

Successfully carried out a two-month contract to install Virtual Desktops on a large number of new employee workstations.
Reimaged desktops to Windows 7, installed video cards, and performed general I.T. trouble-shooting duties.

Confidential, Malvern, PA

Quality Assurance Support

Responsibilities:

Provided professional follow-on service to a school system that had started using a newly-designed, sophisticated software suite.
Used TracSystem tools to log incidents and flag requests to address defects in the software.
Provided information packets and briefings to the sales force, and then to users via in-person visits to schools served by the contract.

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It Security Analyst Resume

Tredyffrin, PA

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