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Tech Support Rep Resume

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EXPERIENCE:

Tech Support Rep

Confidential

Responsibilities:

  • Troubleshot device issues over phone with customers (phone, internet, cable)
  • Work with all types of wireless devices and keeping up with the technology
  • Work with DSL and cable modem equipment
  • Training new reps on Internet, phone and cable service
  • Keep up with current issues in area such as outages and known issues
  • Work with email POP and IMAP servers
  • Experience with Microsoft products, including Windows 7 Pro, Windows 10 and Office/ Office 365.
  • Deal with static and DHCP addresses
  • Knowledge of core network technologies, including wireless, routing, firewalls, SIP/VOIP
  • Keep up to date with new devices for network use ( smart tv, Kindle fire, IPad, iPod)

Customer Service Technician

Confidential

Responsibilities:

  • Troubleshoot device concerns in a timely manner
  • Educate customers on device functionality as device specialist
  • Solved network connectivity problems with broadband cards
  • Updated device software
  • Diagnosed and repaired devices, replaced when necessary
  • Troubleshot device issues over phone with customers
  • Followed up with customers as needed

Inventory and Computer Technician

Confidential

Responsibilities:

  • Inventory of all incoming and outgoing vehicles
  • Maintain multiple sites and updated media of special promotions
  • Managed and maintained printers and faxes
  • Updated device software on computers and performed computer maintenance
  • Setup the phone system

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