Freelance Technical Support Resume Alexandria, VA - Hire IT People

EXPERIENCE SUMMARY:

Microsoft SCCM Knowledge, Extensive experience in a Technical Support position, Able to utilize communication and customer service skills for effective problem solving with users of all confidence levels. Extensive experience troubleshooting hardware and software issues using Remedy ticketing software tool

TECHNICAL SKILLS:

Applications: CDA, DEVAA, Remedy, Lotus Notes R5+, MS - Office 2010, IE 9.0+, Mozilla Firefox 45.0+, Dameware, Goverlan, Blackberry, Android

Operating Systems: Windows 7, Windows 8, Windows 10, Windows Server 2008, 2010, Blackberry, Android

Hardware: Dell and all IBM-compatible desktops, laptops, servers and printers, HP/Xerox Inkjet/LaserJet printers

Networking: Windows Server 2008+, DHCP, TCP/IP, Citrix, Outlook Exchange, Marimba, Active Directory, LAN/WAN, SCCM 2007, xVNC Virtual Network

EMPLOYMENT EXPERIENCE:

Confidential, Alexandria, VA

Freelance Technical Support

Responsibilities:

Provide support to random private clients for iPhone and Android mobile phones.
Provide IT support to Windows 7, 10 computers for private clients as a Freelance tech.
Troubleshoot local and network printers for clients.
Provide for Windows 10 comfort for clients who upgraded from Windows 7.
Provide data restoration service for clients with hard drive failures using data recovery software.
Provided consultation for clients who were interested in starting a career in IT.

Confidential, Ft. Belvoir, VA

Help Desk Technician

Responsibilities:

Primary technician for clinical support in one of five buildings, able to maintain minimal downtime for all staff members including Military, Civilian and Contractor. Worked with SCCM 2007 for imaging workstations.
Supported MS Office 2010 applications.
Obtained CompTIA Security+ CE to comply with DoD 8570 requirements.
Was the go-to person for personnel IT questions.
Provided guidance and to newly hired technicians.
Provided assistance with clinical system refresh project.

Confidential, Ft. Belvoir, VA

Desk-Side Support Technician

Responsibilities:

Provided Break/Fix support for the Confidential ranking from PVT to COL along with a few Confidential CAPT personnel.
Sole technician for site, supporting all IT in clinic.
Provided IT support for remote sites including the SRP. Worked with Active Directory for Windows 7, Windows Server 2003, SCCM.
Supported Microsoft Office 2010 applications.
Imaged workstations through SCCM 2012.
Worked with staff Supply SGT to maintain 100% IT inventory using ECN numbers.
Configured new dental clinic, deploying, imaging and networking over 100 devices prior to opening. New dental clinic was able to open months ahead of schedule.
Deployed and imaged new workstations in new clinic with a unique naming convention.
Created 6 new network print queues throughout the clinic for all personnel to be able to use.
Deployed Kodak image sensors to 40 dental Operatory rooms.
Configured and Administered DEVAA server for clinical use on Windows Server 2008.
Created detailed Excel spreadsheet to document all IT equipment in the new clinic.
Created SOP documents for setup and configuration of custom applications and software for other IT personnel.
Worked with custom software vendor for updates and configuration of Dolphin software.

Confidential, Arlington, VATier II Desk-side Support Technician

Responsibilities:

Provided Break/Fix support for the Confidential .
Provided remote IT support for various customers including military, Civilian and Contractor status using DameWare.
Worked with Active Directory for Windows XP and 7.
Supported MS Office 2003, 2007 and 2010 applications.
Imaged OSD workstations and laptops from imaging server System Center 2012.

Confidential, Arlington, VA

Tier II Desktop Support Technician

Responsibilities:

Treated all staff as VIP, attempted to communicate on their technical terms, not mine.
Worked with Active Directory for Windows XP, Vista and Windows 7.
Supported MS Office 2003, 2007 applications, including Microsoft Exchange Outlook.
Provided support for Silver class customers while meeting or exceeding SLA metrics.
Supported on High and Low Security machines.
Provided network support including password reset and unlocking accounts.
Provided Blackberry support.
Provided remote support to TDY and local customers.
Installed and configure computers, laptops and VPN for all personnel.
Imaged workstations and laptops from the System Center 2010 server.

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Freelance Technical Support Resume

Alexandria, VA

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