OBJECTIVE:

To pursue a challenging career in a dynamic organization where I can utilize my personal expertise that ultimately leads to job satisfaction. I want to achieve an appropriate place in a renowned organization from where, can get the facilities to develop myself and would like to build up my career by contributing outstanding skills and strong commitment.

S UMMARY:

• 5 Y ears o f ex p eri ence in O365, MS Office Suite 2010, 2013 & 2016.
• More than 5 years of in - depth knowledge of Windows 7, 8, 10 and MAC OS.
• 5 Years of experience integrating Skype for Business in Enterprise Environment.
• 5 Years of experience to provide technical and end-user support to clients in person.
• Excellent Written and verbal communication skills.
• 5 Years of Experience in Microsoft Azure.
• The ability to work independently, a demonstrated ability in successful problem-solving and management of multiple tasks is required.
• 5 Years of Experience to clearly communicate, explain and articulate O365 technology use to end-users.
• Ability to translate and explain O365 technology to non-technical users.
• Able to clearly demonstrate capability of working across multiple devices, and across documents from anywhere.
• 5 Year of experience of all kinds of troubleshoot like computer, printer, toner, fax, projector, creating image, installation all kinds of system.
• Network cabling, crimping, testing, setup, creating profile.
• Keep record, creating report. Analysis, creating ticket managing profile.
• Networking: DNS, FTP, HTTP/S, LAN, TCP / IP (IP v4, IP v6), WAN, WLAN, WWAN.
• Security Software: Male ware Bite, Symantec Enterprise PGP Manager, Anti-Virus and Firewall. MCAFFE Enterprise Anti-Spyware, Firewall and Virus Scan, Trend Micro Office scan, Symantec Encryption Desktop, RSA, Malware bytes,
• Experience Remedy/Spice Works, Service Now and Fresh desk ticketing system
• Experience with Outlook troubleshoot
• Configuration, installation Cisco any client VPN connection and troubleshooting.
• Capable of troubleshooting Network issues
• Hardware: Dell, Compaq, Toshiba and HP Desktop and Laptop systems. Xerox printers, scanners, Desk Jet printer’s CPUs, Monitors, Memory, PDAs, (Palm and others) Blackberry, and USB Hubs.
• The ability to work independently, a demonstrated ability in successful problem-solving and management of multiple tasks is required.
• Able to clearly demonstrate capability of working across multiple devices, and across documents from anywhere

TECHNICAL SKILLS:

• Concept of TV station, Manual and Automation System, News room System, Program, News Automation Systems, play out system and automation, Linear & Non Linear Editing system, MCR, Ingest, PCR, Earth Station, CER, Studio, Compilation and Presentation. IT & Internal network of a TV station, Web, online and VPN, Analog and digital audio video, Broadcast Network and Transmission.
• Various formats of Audio & Video, picture, pixel and regulation etc.
• Have detailed knowledge on GSM, CDMA, GPRS, EDGE networks.
• BTS Sites Selection, Acquisition, BTS Installation, Troubleshooting & Commissioning.
• Gathered hands on experience on Microwave link, MW Installation & Commissioning & Drive Test.
• Functions of MSC, BSC.
• Cell/Radio Planning, Switching techniques (SS7 and others), LINK budget calculations, and different Modulation techniques.
• Special Knowledge of Cellular configuration & system with IT based.
• Controlling system of Auto machinery & system of operation.
• Good concept on TCP/IP, LAN/MAN/WAN. IPv4, IPv6, Basic troubleshoot, Command line, Network cabling, crimping, testing, setup, creating profile.

PRO FESS I ONA L E XPERI ENCE:

Confidential, Fall Church

Tec h Suppor t

Responsibilities:

• Mo n it o r and tro ub le sho o t ex istin g ne tw o rk inf ras truc ture.
• In-depth knowledge of Windows 7, 8, 10 and MAC OS.
• Experience integrating Skype for Business in Enterprise Environment.
• Provide technical and end-user support to clients in person.
• Experience in Microsoft Office 2010, 2013, 2016.
• Strong experience working with Microsoft Azure.
• Experience to clearly communicate, explain and articulate O365 technology use to end-users.
• Ability to translate and explain O365 technology to non-technical users.
• P ro v id e M oo d l e an d po r tal sup p o rt.
• P ro v id e all level of technical support and question answerer on staff, student, faculty.
• Give instruction to staff and student regarding online learning and other functionalities
• Create and update online learning site on daily basis including creating a new user account, class enrollments install, configure software, class, e-book update base on the requirement
• Monitor and assist all the user to make sure they are using in right way of all technical and online part.
• Password recovery support based on the domain, 365-online, Moodle, portal, creating a ticket, keep record and update .
• Manages survey, prepare outgoing email, sort and distribute incoming email.
• Managing all the students Identical prove.
• Te chn ical as sistan ce fo r L A N / WAN m an ag e m ent an d co m p lex cust o m er issu es.
• Tro ub lesh o o tin g t h e is sues related to ro u tin g pr o t o c o l s.
• D e v el o p and im p l em ent s tr ate g ies to supp o rt t h e cur rent and futur e nee d s o f the c om p an y .
• Strategi es includ e o p eratin g sy st em s, v iru s pro te c tio n, m ail s y ste m s and In te rn et se rv ic es.
• Upd ate d t h e anti-v iru s, spa m blo cke r s, and o ther se cu rity s o ft ware so t h at the s y ste m s ar e alwa y s s ecured
• Reso l v ed all c om pu t er r elat ed pr o b le m s, m o n it o red an d m ain tain ed sy s te m fun cti o n ali ty and re liab ilit y by id entifying w a y s t o p r ev ent sy ste m fa ilu res.
• Migration project, migrating windows XP to win7
• Provided Help Desk Tier 3 support for internal staff, responded to user requests, and resolved technical problems via phone and email support. Maintained a high level of customer service.
• Troubleshoot hardware, software, peripherals, and network related issues.
• Provided in-person and desk-side support when required, identified and diagnosed problems. Resolved problems based on experience, procedural documentation, and historical records.

Confidential

Technical support Engineer

Responsibilities:

• Shift in Charge In 100 MW Power Plant.
• Strategi es includ e o p eratin g sy st em s, v iru s pro te c tio n, m ail s y ste m s and In te rn et se rv ic es.
• Upd ate d t h e anti-v iru s, spa m blo cke r s, and o ther se cu rity s o ft ware so t h at the s y ste m s ar e alwa y s s ecured
• Reso l v ed all c om pu t er r elat ed pr o b le m s, m o n it o red an d m ain tain ed sy s te m fun cti o n ali ty and re liab ilit y by id entifying w a y s t o p r ev ent sy ste m fa ilu res.
• Report Making &Data Analysis
• Keep record, creating report. Analysis, creating ticket managing profile.
• The ability to work independently, a demonstrated ability in successful problem-solving and management of multiple tasks is required
• Assisted 300+ users in resolving diverse hardware and software issues.
• Ensured quick resolution of user concerns and escalated more complicated support issues to senior helpdesk representatives and field service engineers.
• Create, Disable, Lock, Unlock, and reset password using my admin role in EIDM, and give access to appropriate files / folders.
• Remedy -It Technician Client application used as the ticketing system.
• Install software, hardware and applications
• User creation response to requestor, verify same user type and organization.
• Application form request and validate access request forms.
• Application support E&E (enrollment and eligibility.)
• Assist navigator with enrollment and payment processing questions/issues
• Troubleshoot Printer and scanner issues.
• Install, configure and manage VMware.
• Built and image machines.
• Migration project, migrating windows XP to win7
• Provided Help Desk Tier 2 support for internal staff, responded to user requests, and resolved technical problems via phone and email support. Maintained a high level of customer service.
• Troubleshoot hardware, software, peripherals, and network related issues.
• Provided in-person and desk-side support when required, identified and diagnosed problems. Resolved problems based on experience, procedural documentation, and historical records.