SAP Processor / EDI Data Processor Resume Charlotte, NC - Hire IT People

OBJECTIVE:

To obtain a position that will allow me to gain more experience working with a diverse and challenging company.

SUMMARY:

I possess 10+ years of Customer Service and Bilingual skills while working in a fast pace environment. I have a strong comprehension of SAP and EDI functionality and the ability to maneuver through these systems efficiently.
SAP Data Processing
EDI Data Processing
Java (Designing, Developing, Testing & Supporting software products)
Fluent in French - Read, Writer and Verbal
Proficient computer skills (MS Office Suite Products and Google)
Exceptional written and verbal communication skills
Strong account management and relationship building skills.
Ability to work under pressure while maintaining a positive attitude

PROFESSIONAL EXPERIENCE:

SAP Processor / EDI Data Processor

Confidential, Charlotte, NC

Manage the full cycle order process for all French Canadian customers
Enter, modify product code and quantity available as well as processing returns utilizing SAP.
Maintain detailed product knowledge to engage in consumer education and support sales efforts
Process EDI inbound and outbound files to and from retail trading partners
Review all orders for accuracy: Address, SKU, Location, Case Pack, Cost, etc.
Create and send all EDI Advance ship notices as required
Guiding and educating customers during the order process while focusing on quality customer service.
Provide customer feedback and data to relevant internal teams across Confidential
Research/Investigate complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Respond to customer requests and questions regarding service, products and account information
Meeting all client needs and deliverables according to proposed timelines.
Focusing on growing and developing existing clients, together with generating new business
Communicate with other departments such as technical support, logistics, manufacturing, sales managers or product managers to resolve customer issues.
Analyze and resolve customer concerns as deemed necessary as well as addressing customer billing questions
Remediate customer grievances in accordance with established company guidelines and procedures
Coordinate with manufacturing, distribution and remote services to ensure order fulfillment.

Call Center Agent

Confidential, Kings Mountain, NC

Handle customer inquiries both telephonically and by email.
Communicated with customers, staff and store management.
Document all call information according to standard operating system.
Manage and restore customer complaints
Informs clients by explaining procedures, answering questions, providing information.

Team Leader - Guest Services

Confidential, Charlotte, NC

Maintained high level of professional services when assisting guest with all their requests
Proactive related to guests needs, responded promptly and acknowledges their needs
Handled confidential information, including guest records and property with a high degree of integrity
Performed daily tasks according to company guidelines, policies and procedures
Maintain the Micro-Series Key Card Reader System.

Customer Service Specialist

Confidential

Interacted with customers to provide information in response to their inquires about their accounts, products, and/or services
Make outgoing calls to potential clients.
Access computer system to review client’s records
Confers with costumer throughout production to keep them informed of status of job, to obtain approval
Coordinates production of printed materials or printing services with costumers' requirements.
Review all relevant information related to the customer claims.
Performed any data entry level tasks for systemizing the employee information system.

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Sap Processor / Edi Data Processor Resume

Charlotte, NC

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