SUMMARY:

Dedicated and detail - oriented IT Specialist with 12 years of IT Support experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals and help End Users. Flexible and goal-oriented team player with expertise in scheduling, managing networks, and customer relationship IT management and inventory control. Dependable self-starter seeking to leverage my background into as a Network Engineer role and gain more experience.

TECHNICAL SKILLS:

• Windows 7/Windows 10, Mac OS 10.6-11, Casper Suite, Active Directory, Windows Imagining, Exchange 2013, Office 2016 and Office 365, Hardware/Software. Active Directory, creating user accounts, unlock accounts, reset passwords, and adding users to Group Policies.
• Cisco Routing and Switching - IOS, Routing Protocols, EIGRP, and OSPF. Switches - VTP, SVI, VLAN's, Layer 3 Switching, Trunks, STP, and BPDU.
• Wireless Networks - Understanding of IEEE 802.11 A/B/G/N MIMO, WLANS, 2.4/5ghz Channel configuration, SSID, AP Groups, WLANS, AP Cisco Meraki, Aruba, and UnFi Wireless setups.
• JAMF 200 Certification - Introduction to the Jamf Pro server, building and managing content (pkg, .mpkg, and .dmg packages) for deployment. Enrolling MacOS and iOS devices using the Device Enrollment.
• LAN troubleshooting, port configuration, VLAN Changes, Layer 2/3 Troubleshooting connectivity issues, DHCP, TCP/IP, and DNS.
• Audio Video Support of the following Devices and Software - BlueJeans, Polycom, Creston, Cisco WebEx, and Ring Central Setups.

PROFESSIONAL EXPERIENCE:

IT Administrator

Confidential - Los Angeles, CA

• Providing IT Support for both PC and Mac Hardware/Software.
• Imaging of both Win 7/10, OSX 13.0 setting up new hires profiles, Office 365.
• JAMF - Enrolling MacOS and iOS devices using the Device Enrollment Program.
• Initial setup and refreshing/reimaging MacOS and iOS devices.
• Configuring the user environment (Configuration Profiles, .plist).
• Active Directory creating users accounts, unlocking accounts, password resets, adding users to Organization Units.
• AV Support Creston, WebEx, Conference call setups and troubleshooting AV equipment.
• LAN/Network configuration Layer 2 3570 Switch, VLAN configuration/changes, 802.11 WIFI HP Aruba connectivity issues, port activation, and maintenance.

Confidential

Network Engineer, Torrance, CA

• Providing Layer 2 Network support for Cisco, Aruba, Alcatel and HP ProCurve Switches.
• Replacing, upgrading, and troubleshooting of Layer 2 Switches configuring VLANs, Trunks, and Port activation.
• 802.11 Wireless Arbua and Cisco AP upgrade, controller configuration, setups, and troubleshooting connectivity issues.
• WIFI Survey strength of WIFI SNR.
• Conducting site surveys and on-site assessments and preparing schematic diagrams for recommended and efficient continuing supports/installations.
• Fixing and resolving Fiber and Copper Network connectivity issues such as down network, access point not responding, checking the IDF and MDF rooms to troubleshoot and resolve the Network connectivity issues.

IT Admin Lead

Confidential - Playa Vista, CA

• In charge of IT staff of 5 Desktop Technicians monitoring employee productivity and providing constructive feedback and coaching training employees on new IT procedures and SLA's.
• AV support using Creston, Bluejeans, Webex, and Google Hangouts.
• Organizing workflow work, gathering hardware inventory, implementing productivity standards, ensuring that employees understand their duties or delegated tasks.
• Windows 7/8/10 and Office 365 Support.
• Setup, New employee setups, Port activation, Cisco Unified Call Manager phone and extension, Outlook Profile setup, AD account creation.
• Layer 2 only support Switch devices 3750, 3850, 4510 Core troubleshooting included Aruba Wireless AP's connectivity issues, drops, handoffs, and Whitelisting devices.

Confidential, Culver City, CA

Network Operations Technician

• Broadcast Operations Center Monitor Network and Data Center, troubleshoot alerts, network performance via Splunk.
• Troubleshooting experience with OSI Layers 1-3 Diagnose, resolve, and document hardware Infrastructure problems in a timely manner using Remedy.
• Receive and respond to incoming calls and e-mails regarding network connectivity problems, server/blade problems.
• Monitoring tools Splunk, SecureCRT, and Putty to login to devices and troubleshoot.
• Routers configuration, port activation, check port status, check port interfaces, 802.11 Wireless Surveys.
• VLANS configuration and creating VLANS, Sh logs.
• Routers 7600, 3725, 3800 serious and Cisco Catalyst 6500, 4507r, 3750 Layer 2 and Layer 3 routers and switches.

Sr. Desktop/Mac Support

Confidential - Culver City, Ca

• Support with both Hardware/Software including Windows Laptops and Mac OSx Operating system Win 7 -Win 8 and Mac OSx 10.9 .5.
• Active Directory creating accounts and password reset, unlocking users accounts adding users to organization units or groups in AD.
• Cisco SafeNet VPN Setup for users.
• Cisco Merkai WIFI setup and configuration of Access Points SSID and BSSI.
• Network port activation and shut down of ports.
• Port configuration assigning ports to VLAN's via Secure CRT.
• Mac Casper Suite for imaging Keychain password reset, VPRAM Reset, running Mac Diagnostic on computer, repairing Disk Permission and helping users map drives SMB:// and AFP://.
• Windows 7 setting up computers on the Network Domain, troubleshooting Network connectivity issues.

Desktop Support Lead

Confidential - Playa Vista, CA

• Onsite support for Microsoft Windows 7, Windows 8, and Mac OSX.
• Desktop and Laptop support both Hardware and Software including upgrades (Memory, Video, and hard drive) installs.
• Imaging Laptops using Casper Remote for MacBook Pro, Microsoft Surface and HP Laptops.
• Active Directory unlocking accounts and resetting passwords.
• Office 365 email/Lync support and help with users archives.
• Network connectivity issues, setup guest on WIFI.
• Setup and configure Xbox 360, PlayStation 3 Developer kits.
• AV support using Creston, Bluejeans, Webex, and Google Hangouts Confidential - Field Service Tech level 3.

Desktop Support Specialist

Confidential, Beverly Hills, CA

• Executive end User support for about 500 end user support for both Hardware and Software in a Microsoft and Mac environment.
• Creating tickets and managing information using Altiris.
• Windows 7 and XP Pro - Installing and configuring computer equipment, system upgrades, network troubleshooting, and virus removal from systems.
• Imaging Laptops, Desktops, iMac, and MacBook Pro computers for system upgrades.
• Installing additional memory or configuring a second hard drive on system.
• Configuring Blackberry, iPhone, and Android with email access.
• Active Directory - Creating User/Computer accounts in Active Directory unlocking accounts, resetting accounts, and adding users to different organizations in Active Directory.

Desktop Support

Confidential - Los Angeles, CA

• Onsite technician for new hire laptops and desktops, re-imaging machines, setup user profiles, create user account within MS Outlook/MS Exchange while also installing, configuring and administering network printers.
• Memory upgrades, hardware replacements, Anti virus updates and troubleshooting of any other software or hardware related issues.
• Imaging Laptops, Desktops, iMac, and MacBook Pro computers for system upgrades.
• Installing additional memory or configuring a second hard drive on system.
• Provided tape backups on HP Quantum disc loaders.
• Active Directory - Added computers onto the Domain, granting user permissions to Security Groups and resetting passwords in Active Directory.

Confidential, San Diego, CA

Field Service Technician

• Provided support to 500 end users in a Microsoft environment.
• Created user accounts, reset passwords and provided overall maintenance to MS Outlook/Exchange.
• Provided customers with the installation, configuration of Windows 2000Pro/XP, desktop issues, and installing computer hardware memory, video cards, and hard drives upgrades.
• Maintained HP printers Maintenance 4500, 81500 and 9500 MFP and fax's issues.
• Provided VoIP phone installs on Cisco and Avaya, activating analog or digital phones to the network ports on the switch.

Confidential - San Diego, CA

• Provided application/hardware support to corporate and government end users using Siebel Database.
• Provided tutorial support for Windows 95, 98, Win 2000, Win ME, and Win XP systems software.
• Provided support to Microsoft Office Suite applications and Outlook issues, also any network connectivity related issues.
• Performed diagnostics on installing parts and replacing parts that include hard drives, modems, video cards, etc.
• Compaq/HP - Spanish support for customers on hardware and software issues dealing with 95, 98, Win 2000, Win ME, and Win XP.