Service Coordinator Resume

SUMMARY:

Experienced in IT implementation, training and support in plant maintenance and spending chain
Technical proficiencies: SAP (PM, MM, Spending Chain), Web Development, IT Management
U.S. Government Secret Clearance

PROFESSIONAL EXPERIENCE:

Service Coordinator

Confidential

Developed processes and best practices for service department
Monitor and provide analysis of solar system performance for residential and commercial systems customers
Troubleshooting of solar system issues
Schedule and coordinate service department activities

IT Manager

Confidential

Designed CSC’s web site and maintains site and web apps
Maintains CSC’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
Maintains quality service by establishing and enforcing organization standards
Verifies application efficiency by conducting system audits of technologies implemented

Subcontractor to Accenture

Confidential

Worked with installation leadership to coordinate site support and year - end closing activities
Conducted training sessions for end users in SAP Procurement and Plant Maintenance
Provided support to end users with SAP Procurement, PM, Project Systems and FM modules
Assisted end users with Army audit readiness activities
Monitored end user transactions for GFEBS compliance and quality
Verified roles with end users for GFEBS functionality
Validated installation master data to ensure quality
Verified status of pre-deployment activities
Created GFEBS reference guide with Drupal content management system (CMS)

SAP PM Consultant

Confidential

Coordinated SAP Material Master (MM) and Storeroom implementation at manufacturing facilities
Conducted end user training for order processing, master data, Material Requirement Planning (MRP), Bill of Materials (BOM) and MM
Managed material master creation to meet Reliability Centered Maintenance (RCM) standards
Participated in all stages of implementation, blueprinting and installation of SAP PM module
Provided PM support during "go-live" period for plant as well as end user support
Developed end-user and super-user standards and training materials for PM module
Coordinated PM legacy data cleansing and provided completed data templates to conversion programmer
Coordinated testing of SAP PM module to ensure current setup and that new developments would be effective in solving plant procurement needs
Conducted conference room pilot testing to ensure functionality and security for each site
Gathered information on current system functionality from key stakeholders and worked with IT to ensure all functionality was tested and available