SUMMARY:

• IT Professional and Confidential Certified Trainer with Confidential Cyber Ops seeking IT position that can utilize skillset spanning multiple disciplines with a focus on Cybersecurity.
• I am a versatile professional with a proven track record of success in environments that require adaptability and effective multitasking.
• I have extensive experience with deployment, configuration, troubleshooting, and support of multiple operating system platforms (Windows XP - 10 and Confidential OS 10.7-10.13).
• Recently certified by Confidential with CCNA Cyber Ops credentials,
• I am seeking an opportunity to transition into the Cybersecurity domain.
• I have a proven track record of providing stellar customer service, a demonstrated history of conducting accurate analysis and producing accurate, timely reports and meeting stringent deadlines.
• I am also well accustomed to handling sensitive information and maintaining standards of confidentiality.

PROFESSIONAL EXPERIENCE:

IT Support Technician

Confidential, Washington, DC

Responsibilities:

• Deployment and troubleshooting of Confidential software
• Creation and maintenance of system images
• Custom configuration and benchmark testing of Confidential desktop and laptop hardware to aid in selecting company-wide configurations.
• Provide all A/V Support and equipment maintenance.
• Confidential IP Phone and Voicemail Administration
• Organizing and hosting technical training sessions to assist users in adopting and effective utilization of new and current software tools.
• Conduct all employee and scholar orientations and onboarding tasks.
• Drafting, revising, and maintaining all user-facing technical documentation.
• Creation and maintenance of IT Department Sharepoint site.
• Creation of administrative workflow documentation.
• Account administration, permissions management, and user account troubleshooting using Windows Active Directory, Office 365, Confidential Unity, OneDrive for Business, Microsoft Azure, Dell KACE, and Windows Server 2008R2.
• Scheduling and deployment of Hardware and Software Patch deployment

Systems Support Specialist

Confidential, Washington, DC

Responsibilities:

• Account Administation and user account troubleshooting using Windows Active Directory on Windows Server 2008R2
• Installation and troubleshooting of Confidential software including but not limited to:
• All components of Microsot Office Suite (Windows and Confidential )
• Adobe Creative Suite and Creative Cloud (Windows and Confidential )
• Final Cut Pro
• SQL Server
• VMWare Fusion, Parallels for Confidential, and other virtualization software
• Navision, Bloomberg, Excel and other other accounting software
• Remote phone support using GoToMeeting and Windows Remote Assistance.
• Custom configuration and benchmark testing of Confidential desktop and laptop hardware to aid in selecting company-wide configurations.
• Assessing Confidential and Windows hardware and conducting appropriate repairs.
• Drafting technical solutions documentation for distribution to remote technicians and solutions database.
• Configuring and deploying workstations to all offices and remote employees.
• Confidential and Windows mobile device configuration and troubleshooting

Confidential Certified Trainer

Confidential, Washington, DC

Responsibilities:

• Mountain Lion 101 v 10.8: Support Essentials
• Mountain Lion 100 v 10.8: Introduction to OS X Mountain Lion
• Confidential Integration Basics
• Confidential Support and Deployment

Intern/Technical Trainee

Confidential, Washington, DC

Responsibilities:

• Confidential Mountain Lion Version 10.8 Support Essentials
• Confidential Mountain Lion Version 10.8 Server Essentials
• Confidential Confidential Support and Deployment
• Adobe Photoshop CS6 Master Class
• Adobe Illustrator CS6 Master Class

Photo Editor/ Director of Photography

Confidential, Washington, DC

Responsibilities:

• The content that I produced was cohesive and terse, which provided our readers/viewers with fresh, engaging content on a near daily basis.
• Photo galleries and written content which I produced received greater than 10,000 unique viewers per week.
• The publication was accepted for the first time since its establishment into the House Press Gallery. This was largely a result of editorial photography pieces whiched I produced while covering House and Senatorial hearings.
• Our publication was routinely given access to White House special events which I covered.

Business Development Representative

Confidential, Lanham, MD

Responsibilities:

• Employed innovative new Internet research strategies to develop a database of potential clients which had not been previously engaged by our organization or our competitors.
• Utilized my knowledge of Excel and Outlook to establish a more automated system of managing my personal sales pipeline which made keeping my colleagues abreast of new and ongoing developments more efficient.
• Proactively scheduled web-based and in-person meetings with prospective clients for my designated sales partners. Maintained and managed calendars of salespeople and my manager in regards to scheduled meetings to avoid scheduling conflicts.
• Prepared and maintained detailed records of correspondence regarding scheduled meetings to best prepare my sales partners to interact with the prospect.
• Screened incoming correspondence (phone and email) from prospects and made adjustments to prospect sales outlook notes based on level of interest (priority). Escalated correspondence to management and/or salesperson based on level of importance and urgency.
• Compiled comprehensive weekly reports of interactions to update management of pipeline status.
• Actively engaged myself in weekly and monthly teambuilding meetings for the purpose of developing best practices in prospecting, client relations, follow-up procedures, and closing tactics.