Administrative Assistant Resume Philadelphia, PA - Hire IT People

SUMMARY:

Versatile Sr. Administrative Assistant with over 15 years’ experience as a flexible utility player. Very adept at creating order and stability through effective communication and technology.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Administrative Assistant

Program Admin for Concur Travel and Expenses; reporting and analysis expert.
Performed monthly credit card reconciliation and expenses for CEO.
Provided travel and logistical support for VPs and international staff.
General office support including ordering supplies, Friday staff lunches, depositing checks and notifying India office of approved invoices for check runs.
Provided IT trouble - shooting assistance.
Support of annual conference including use of cvent, document creation, speaker prep.

Confidential, Horsham, PA

Senior Administrative Assistant

Contributed to strategic goals of the association while liaising with all departments, upper management, and board.
Performed benchmarking studies for upper management/board.
Provided interim board support and onboarding for EA/Governance Administrators.
Provided travel and logistical support for upper management and board of directors.
Performed monthly credit card reconciliation and expenses for ED and Deputy ED.
Created user-friendly CRM/website training experience for our Asia offices, spending over 100 hours in individualized training, QC, and auditing which resulted in a bottom line savings in reduction of resources in the US.
Worked in tandem with IT personnel to create and vet complex SQL queries of CRM data in response to upper management needs.
Supported Helpdesk system by triaging, solving or otherwise facilitating CRM requests increasing internal customer satisfaction and reducing the number in the queue by 60% in only three weeks’ time.
Interim facilitator for Digital Initiative and Personify Users Group (CRM) responsible for scheduling interactive meetings, keeping track of action items and relaying progress to upper management and peers.
As an early-adopter of social media, provided training and mentoring to staff and directors at headquarters.
Integrated lessons learned from the creative side of marketing with better processes and CRM/training side to provide timely, actionable intelligence to management.
Acted as creatives coordinator for Asia offices working closely with our US contractors (copywriter, graphics, PR).

Confidential, Newark, NJ

Project Manager/Consultant

Liaised with client SMEs, Business Leads, IT Lead and management consultant team during high-level meetings to derive and execute action plans, deliverables and open issues.
Managed a between 3-10 on-site programmers, technical writers and web developers.
Developed working prototype to be used as a focal point of ongoing SME and business lead meetings.
Determined user/business/functional requirements. Created vision, scope, and use case documents.
Aided management in standardizing Web applications by preparing GUI standards and recommending alternatives for in corporation in phased, iterative manner.

Confidential, East Windsor, NJ

Assistant to Vice-President

Day-to-day running of the main office.
Created database of prospective clients for our software.
Tested software and provided feedback to senior programmers.
Created documentation for training and user manuals and provided hands-on training for end-users. Provided on-site and phone support to end-users at generating stations as well as corporate management. Performed routine monthly maintenance and backup of client systems.
Relational database programmer involved in testing and rollout of LAN and WAN-based permit tracking system for by environmental management at both corporate and station levels. Modified existing software to comply with state-mandated permit requirements at the time of 5 year renewals.

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Administrative Assistant Resume

Philadelphia, PA

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