Staff Consultant Resume

Professional Summary:�Information Systems professional with over ten years experience providing hardware and software support to end users and small business clients. Specializing in desktop solutions management.

Professional Skills:

Windows:�Norton Ghost Microsoft Office MBSA McAfee
Remote Desktop: Backup Exec VNC Software Virtual Box OS X
Ultimate Boot CD:�Terminals Windows Networking Firefox 7-zip Diskeeper PC Check Gotomeeting Thunderbird VMware
Symantec Anvirirus:�Symantec Endpoint Protection Windows Home Server Gotoassist SMTP
TrueCrypt :�Chrome TeamViewer LogMeIn ESXi 5

Professional Experience:
Staff Consultant, Confidential., Glen Rock, New Jersey, 2006 – Present
Provided onsite and remote desktop service and support, including software deployment, configuration and troubleshooting.

Maintained connectivity between newer systems and Legacy hardware and software such as Windows NT / 2000.
Managed LAN/WAN connectivity for branches and district offices for larger companies with up to 250 end users.
Ensured LAN/WAN security via antivirus software deployment and firewall installation and configuration.
Created group policies and procedures for drive mapping, access control, and desktop management.
Designed Local Area Networks comprised of 10 – 125 end users on a Windows server.
Setup new domains and connected servers to existing domains as members and controllers.
Installed and configured Windows servers and WSUS in new and existing domains.
Performed regular database and server backups using BackupExec.
Networked peripherals such as printers to desktops and servers.
Configured desktop connections to mail servers and databases.
Deployed and upgraded applications via group policy.

Best Buy, Confidential, Secaucus, New Jersey, 2000 – 2006
PC/Networking Technician, 2005 – 2006.
Installed and repaired hardware and software and peripherals on Windows and Mac OSX-based PCs and laptops.

Secured wireless connections via the installation and management of firewalls, security keys and data encryption.
Deployed software upgrades for small businesses comprised of 10 to 25 end users connected to a wired LAN.
Troubleshot end user issues such as lost and corrupted data, Windows system errors and hard disk errors.
Ensured PC security via the installation of antivirus software such as McAfee and Norton Antivirus.
Instructed small business clients on how to maintain security protocols on a local area network.
Resolved LAN/WAN connectivity issues for local branches of larger corporations.
Installed network printers, external hard drives and other peripherals.
Configured home and small business networks using Windows.
Connected end-users to databases and legacy servers.

PC Specialist, 2004 – 2005.
Provided first level help desk support to end users including individuals and local businesses.

Installed a variety of software including Word, Excel, Access, Explorer, Adobe and a variety of business applications.
Set up and configured Windows and Mac PC hardware and software on desktop and laptop systems.
Trained customers in personal computer operations, systems security and basic troubleshooting.
Connected printers, external hard drives and other peripherals.
Resolved end-user hardware and software issues.

Product Specialist, 2000 – 2004.
Sold audio-video/home theatre equipment in a retail setting.

Education:�Associate of Applied Science Degree, Computer Network Administration,

certificationS:�Windows 7, Configuration (70-680) 2010. A+, (220-702)

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