Staff Consultant Resume
Professional Summary: Information Systems professional with over ten years experience providing hardware and software support to end users and small business clients. Specializing in desktop solutions management.
Professional Skills:
- Windows: Norton Ghost Microsoft Office MBSA McAfee
- Remote Desktop: Backup Exec VNC Software Virtual Box OS X
- Ultimate Boot CD: Terminals Windows Networking Firefox 7-zip Diskeeper PC Check Gotomeeting Thunderbird VMware
- Symantec Anvirirus: Symantec Endpoint Protection Windows Home Server Gotoassist SMTP
- TrueCrypt : Chrome TeamViewer LogMeIn ESXi 5
Professional Experience:
Staff Consultant, Confidential., Glen Rock, New Jersey, 2006 – Present
Provided onsite and remote desktop service and support, including software deployment, configuration and troubleshooting.
- Maintained connectivity between newer systems and Legacy hardware and software such as Windows NT / 2000.
- Managed LAN/WAN connectivity for branches and district offices for larger companies with up to 250 end users.
- Ensured LAN/WAN security via antivirus software deployment and firewall installation and configuration.
- Created group policies and procedures for drive mapping, access control, and desktop management.
- Designed Local Area Networks comprised of 10 – 125 end users on a Windows server.
- Setup new domains and connected servers to existing domains as members and controllers.
- Installed and configured Windows servers and WSUS in new and existing domains.
- Performed regular database and server backups using BackupExec.
- Networked peripherals such as printers to desktops and servers.
- Configured desktop connections to mail servers and databases.
- Deployed and upgraded applications via group policy.
Best Buy, Confidential, Secaucus, New Jersey, 2000 – 2006
PC/Networking Technician, 2005 – 2006.
Installed and repaired hardware and software and peripherals on Windows and Mac OSX-based PCs and laptops.
- Secured wireless connections via the installation and management of firewalls, security keys and data encryption.
- Deployed software upgrades for small businesses comprised of 10 to 25 end users connected to a wired LAN.
- Troubleshot end user issues such as lost and corrupted data, Windows system errors and hard disk errors.
- Ensured PC security via the installation of antivirus software such as McAfee and Norton Antivirus.
- Instructed small business clients on how to maintain security protocols on a local area network.
- Resolved LAN/WAN connectivity issues for local branches of larger corporations.
- Installed network printers, external hard drives and other peripherals.
- Configured home and small business networks using Windows.
- Connected end-users to databases and legacy servers.
PC Specialist, 2004 – 2005.
Provided first level help desk support to end users including individuals and local businesses.
- Installed a variety of software including Word, Excel, Access, Explorer, Adobe and a variety of business applications.
- Set up and configured Windows and Mac PC hardware and software on desktop and laptop systems.
- Trained customers in personal computer operations, systems security and basic troubleshooting.
- Connected printers, external hard drives and other peripherals.
- Resolved end-user hardware and software issues.
Product Specialist, 2000 – 2004.
Sold audio-video/home theatre equipment in a retail setting.
Education: Associate of Applied Science Degree, Computer Network Administration,
certificationS: Windows 7, Configuration (70-680) 2010. A+, (220-702)