Desktop Support Resume

SUMMARY:

I am highly motivated and able to take the lead in the achievement of the organization’s vision and mission. In addition a strong combination of organization and comprehensive experience, interpersonal skills, communication and negotiating skills including voluntary roles and experience over the years has equipped me with the ability to deliver effectively and provide solutions in a pressurized target / deadline driven environment. Am experience Network engineer with operating support skills, CompTIA A+, N+, Security + and CCNA network certify

TECHNICAL SKILLS:

Putty and Remote desktop tools.: Tracer and Ping Sensor the PRTG Monitoring the availability switches.

Firewalls (Fortigate, Cisco, Symantec, PFSense): Microsoft Active Directory, DNS, DHCP, Terminal services, RDP

Cisco Switching, VLANS, Access lists. ILO Windows maintenance, dual booting, upgrade & update the windows.: MS outlook configuration, Outlook backup & restore and troubleshooting.

Printer, Scanner & data card installation and troubleshooting.: Antivirus installation, update & virus protection.

Remote desktop and remote assistance.: Team viewer configuration and online support.

User Profiles Backup and Restore.: Team viewer and Remote access control

Technical Support Skills: OS installation/troubleshooting: Win XP, Windows 7/8. Window 10 and A+ Installatons

Cisco router and switches: Wireless devices

Assembling, hardware up gradation, troubleshooting for Desktop/Laptop: Windows 10 deployment

Clean Access Appliances (Cisco and ForeScout): Symantec Firewalls

Cisco Wireless Access Points.: Network traffic Packet shapers.

Cisco Switches and Routers.: Network + and Security + technical skills

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support

Provide courteous and professional customer service with first call resolution.
Provide phone/help desk support to users locally and remotely via Kaseya.
Assist users in various MS Office 2010 applications: Excel, Outlook, Word, and PowerPoint. rs with sharing and accessing calendars, scheduling meetings, appointments, tasks, managing email storage, archives, organization mailbox clean ups, file compression, encryptions, creation of documents, templates, address cards, tables, spreadsheets, workbooks and presentations.
Escalate issues as needed; maintain communication with user and teams.
Create and manage user accounts in Active Directory (unlock accounts, password resets).
Implement Group Policy, assign rights and permissions.
Map network drives, share files, folders, and printers.
Proactively seek out solutions to less common problems; research and resolve.
Configure end user accounts to Microsoft Exchange server.
Resolve basic networking issues, internet connectivity, and TCP/IP settings.
Troubleshoot hardware and software issues utilizing a variety of testing tools, diagnostics and scans.
Perform break/fix and replacements of both desktop and laptop components: RAM, HDDs, CPU’s, internal/external cable, network adapters and other hardware.
OS installation/troubleshooting: Win XP, Windows 7/8. Window 10 and A+ Installatons
Network + and Security + technical skills with remote desktop skills

Confidential, Freetown, S/L

Team Leader and Head of Wireless and Lan Network Team

Head and part of the network team at Confidential . Also responsible for the configuring,
Installing and troubleshooting of new and old sites and also ensure that they are maintain properly within the give period set by clients.
Carrying out proper monitoring of our network with our clients with the help of a monitoring tool display monitor screen in 24 hours basis in order to satisfy our clients.
Cabling, patching and LAN troubleshooting. cabling and Installation of voice and data
OS installation/troubleshooting: Win XP, Windows 7/8. Window 10 and A+ Installatons
Network + and Security + technical skills with remote desktop skills
Data in LAN environment and trouble shooting
Installation of wireless radios and Microsoft server installation 2008 R2
Provided leadership in the design, deployment of resources and support
Managed infrastructure team comprising of helpdesk technicians, network technicians
Led team in the implementation of remote access to all wireless radios deployed.
Led team in the identification, evaluation and upgrade of technologies including everyday network monitoring, log, and mobile device.
Created standard policies, processed and procedures for efficient technician’s service, customer support and response, server builds desktop troubleshooting, user device. etc.
Participated in the design, deployment and maintenance of clients' networks and computer equipment.
Diagnosed and repaired clients' IT equipment.
Provided cooperate training for company clients.
Troubleshot and amended network problems for company clients.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship