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Night Deployment/imaging Technician Resume

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TECHNICAL SKILLS:

  • Programs
  • Windows XP
  • Microsoft Office 07/10/13/365
  • HW/SW Installation
  • Windows Vista
  • Libre Office
  • HW/SW Troubleshooting
  • Windows 7
  • LanDesk Management Tool
  • Imaging
  • Windows 8
  • Remedy Ticketing System
  • Customer Service
  • Windows 10
  • Avamar/EMC2
  • VPN Set up & Conections
  • Linux Ubuntu
  • Active Directory Users and Computers
  • Installing Security Cam & SW
  • Software Center Configuration Manager
  • Adding and removing windows features
  • Spice Works Ticketing System
  • Email encryption and certificates
  • One Drive/For business

PROFESSIONAL EXPERIENCE:

Confidential

Night Deployment/Imaging Technician

  • Windows 10 imaging
  • Configuring Windows 10
  • Migrating users to Windows 10
  • Data transfers
  • Inventory management
  • Asset management
  • Remote connections
  • Setting up and picking up office equipment for visitor offices
  • Deploying new machines
  • Receive and scan new inventory into system
  • Using Cisco AnyConnect for VPN
  • Installing Windows 10 applications
  • Quality Assurance of freshly imaged machines
  • Updating BIOS
  • Using Bitlocker for HDD Encryption
  • Create excel worksheets for inventory

Confidential

Deployment/migration Tech

  • Windows 10 imaging
  • Configuring Windows 10
  • Migrating users to Windows 10
  • Data transfers
  • Using McAfee security for data safety
  • Activating Office
  • Inventory management
  • Asset management
  • Remote connections
  • Setting up and picking up office equipment for visitor offices
  • Configuring Voip phones
  • Using IOS devices
  • Deploying new machines
  • Wiping Hard disk to destroy company data
  • Preparing network equipment for office use
  • Using Axios Assyst Ticketing System

Confidential

Technician

  • Daily VTC/Conference room checks
  • Imaged pcs for windows 7, 8, and 10
  • Decommission old laptops
  • Hardware upgrades
  • HW/SW troubleshooting
  • Used LanDesk system for tracking, deploying software, gathering system information and remote troubleshooting
  • Troubleshoot display units for presentation
  • Upgraded partners laptops hw&sw
  • Install and Configure One Drive and data transfers
  • General helpdesk analytics
  • Windows 7,8 and 10 Installation, upgrade, and configuration
  • Active Directory creation of users and objects in organization units as well as password resets and account unlocks
  • Connect laptops to corporate wireless network
  • Used communications via Skype
  • Modified connections in Network closet for employees moving from one location to another
  • Add and Configured VPN connections

Confidential

Baseline Technician

  • Troubleshoot and diagnosed Computers for hard/software issues
  • Imaging Computers for windows 7 and 10
  • Setup computer and peripherals equipment for clients
  • Used Mcafee Endpoint Encryption for hdd
  • Used cisco anyconnect for vpn connections on campus
  • Backup and activation of computer data using AVAMAR EMC
  • Software Installation/deployment locally and remotely
  • Used SCCM to push software across network
  • Installed Network Cables and workstations for imaging environment
  • Dis/connect pcs to domain
  • Changing pc names on domain
  • Checked for and correct software issues in registry
  • System patching
  • Arranged and assorting equipment
  • Prepared surplus for deployment to warehouse
  • Prepared new printers and other hardware for night time deployment
  • Kept a detailed record of daily activities
  • Windows 7 installation, upgrade and configuration
  • Windows 10 testing

Confidential

Help Desk Analyst

  • Set up computers in offices, labs and medical environment
  • Active Directory, Password resets
  • Helped end users over telephone
  • Create, close and assigned tickets
  • Imaged computers for windows 7
  • Troubleshoot VoiP phone issues
  • Windows 7 installation and configuration

Confidential

Service Technician

  • Used Remedy Ticketing System to place and track tickets for end users
  • Network printer setup and troubleshooting
  • Drive Mapping
  • Assisting users with migration to Microsoft Office 365/2013
  • Training end users on using Microsoft Office 365/2013
  • Configuring Office 365/2013 for clients
  • Troubleshooting VOIP phones and thin clients
  • Assisting users with network connectivity issues
  • Troubleshooting hw/sw for end users

Confidential

PC Support Technician

  • Decommission recycled computers, workstations, and servers
  • Customer Services
  • Removal of hard drives from decommissioned computer
  • Worked with team members to develop and maintain internal knowledge base.
  • Familiar with basic Active Directory functions such as creating user accounts, password resets.
  • Experience with SpiceWorks help desk ticketing system.
  • Familiar with imaging pcs
  • Installed and configured various internal hardware components.
  • Diagnose and resolve hw/sw issues.
  • Familiar with using forums and researching TechNet and Knowledge Bases.
  • Total Contact Ownership (TCO) and first call resolution
  • Windows XP, 7, Vista, and 8 installation, upgrade and configuration

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