General Clerk 2 Resume Falls Church, VA - Hire IT People

TECHNICAL SKILLS:

Software: Microsoft Office Suite 2010 & 2016 (Access, Excel, PowerPoint, Word); M.S. Windows Operating Systems Windows 7, 8 and 10; Norton Ghost; installing drivers; Salesforce; Citrix, Thin Client; G suite (Google Apps); Active Directory; SCCM; Remedy Ticketing System; Jira Ticketing System, EFI Fiery, Adobe Illustrator

Hardware: Cisco IT Essentials (PC software and hardware); HP, Dell, Lenovo desktops & laptops; HP printers; general computer builds and repairs; hardware installations and swaps, Xerox Press Series Printer, Large format printers, Mounting using laminator and cutting machine. Bindery coil, heat

Support: Helpdesk escalation and documentation on ticketing system, customer service support

EXPERIENCE:

Confidential, Falls Church, VA

General Clerk 2

Provide FOIA assistance with the daily operations to the FOIA program
Scan FOIA support documents related to cases assigned into the FOIA database
Provide initial analysis of submitter objections along with drafted response to submitters to release of information in records
Maintain complete and detailed case notes on all assigned cases
Redact documents in accordance with agency FOIA protocols which include annotating appropriate FOIA exemptions on records

Confidential, Laurel, MD

Print & Marketing Associate

Provides an individualized, relationship - driven avenue for customer agencies to communicate their overall service needs in relation to printing, publishing
Perform preventive and troubleshooting maintenance daily on printer machines
Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing). Tasks and activities are defined and routine. Identify purchasing; recommend additional products to enhance service and satisfaction
Forecasts resource needs and allocates assigned resources to assure completion of established objectives within budgetary and scheduled guidelines
Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)
Initiated inventory control measures daily and assisted with ordering new merchandise
Manage multiple printing projects simultaneously ensuring quality standards and delivery schedules are met with minimum or no cost over runs.

FINRA (Financial Industry Regulatory Authority) Rockville, MD

Desktop Support Analyst Intern 40hrs Per Week

Respond quickly and effectively to IT helpdesk using Remedy Ticketing software
Imaged 100 computers each month to keep up with incoming new hires to FINRA
Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status.
Install new desktop systems for developers, project managers, and quality assurance team members
Add and delete users from domain using Active Directory (AD) and System Center Configuration Manager (SCCM)
Provide quality Tier 2 support to end-users including complex support for hardware (Laptop, Desktop, Mobile Devices), software, and applications including connectivity to network
Migrating user’s data using UMT tool
Receive client inquiries via all access channels (Portal, Chat, Email and Phone) regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines.

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General Clerk 2 Resume

Falls Church, VA

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