Impact Deployment Coordinator Resume

Summary

A+ Certified PC Tech / Helpdesk Technician experienced in the installation of hardware and software applications, migrations, and providing professional support to all levels of users.
Knowledge of PC and server hardware, switches, hubs, patch cabling, wireless equipment and installation procedures.
Experience also includes Helpdesk / Desktop Tech Support for Tier 1, 2, and 3.
Able to provide theoretical and practical customer/user service and support to diagnose, troubleshoot, and repair hardware, software and peripheral problems.
Skilled in applying analytical and technical skills to produce practical solutions.
Managed Tier 1 and 2 Help Desk support personnel after day shift Managers left.
Coordinator on software and hardware purchases.

EDUCATION:
A+ Certification
Currently pursuing my DBA Certification.

Technical Skills

Platforms and Operating Environments:
Windows 2000, XP & Vista ª Novell ª UNIX (HP-UX) ª Track-it DB ª SQL

Networking – Applications – Tools:
Citrix
Lotus Notes
SMS
PC Anywhere
Ghost
Oracle 8I
Office 2003
VPN
SQL Server
MS Exchange
HP Open View
Magic
Active Directory

Hardware: PC’s, Printers, Servers
HP, Dell, Compaq
Blackberries and Palm\'s Devices and Servers

Technical Training

Provided training for applications after upgrades or installs of over the counter and proprietary software.

Employment History

11/09-Present Confidential, (Contract Job)
Impact Deployment Coordinator

Image Servers and send them to centers. Contact centers to help them setup the new server and add it to their network. Remotely install and setup DHCP and DNS Services on the centers existing Windows 2000 or 2003 Server. Remotely install and test the new Impact Applications. Troubleshoot and Network and Workstation issues. Test any new versions or updates of Impact.

08/09-09/09 Confidential, (Contract Job)
SR. LEVEL MIGRATION ENGINEER

Responsible for a migration and new PC setup for the hospital. Supported the users and configured the PC\'s as well as, troubleshot any problems that occurred. I also reconfigured all applications (Meditech, DX Viewer, etc). Setup remote connections for laptops and home users, redirected printers and set up Outlook. Patched in the drops in the network closets.

09/08-11/08 Confidential, (Contact Job)
Sr. Application Tester
Zurich went from a Tivoli Application distribution system to a Marimba Application distribution system. I tested all applications after the conversion to insure they installed and worked properly. If they had a problem, I worked with the programmers to resolve the issues.

08/07- 09/08 Confidential,
Sr. Help Desk / Desktop Technician, JR Admin & DBA

Sr. Support Technician for the Help Desk / Desktop Support and configured the PC\'s. Support Clients that use Citrix or VPN. Up Graded Desktops from Windows 98, 2000 to XP. Fielded the help desk calls and provided one-on- one training. I was the Administrator for the Track-it Database. They had not had a Track-It Admin for almost 2 years. I corrected the errors they were having, such as duplicate assets and assets not being inventoried. I set it up to track software licenses and unapproved software installs. I was in charge of the upgrade and DB migration from Track-It 7.0 to 8.0. I setup Blackberry\'s and Palm\'s. Troubleshot and responsible for fixing the server.

09/05-01/07 Confidential, (Contact Job)
Sr. Technician, JR Network Admin & DBA

Troubleshot and fixed the servers and databases connected to EDI. (SQL & Oracle). Supported the users and configured the PC\'s. Support Clients that use Citrix or VPN. Up Graded Desktops from 95, 98 and NT to 2000. Supported the users and configured the PC\'s as well as, troubleshot any problems that occurred. Fielded the help desk calls and do one on one training. Setup Blackberry\'s and Palm\'s. Troubleshot and fixed the servers and Databases.

05/02-04/05 Confidential,America (Contact Job)
SR. Migration Engineer / PC Tech

I traveled to different states migrating Desktops from 95, 98 and NT to 2000 using SMS for all application pushes. The first six months we had to manually configure the IP address and DNS information but once the DHCP server was setup that ended. Supported the users and configured the PC\'s as well as, troubleshot any problems that occurred. I was one of two technicians that were permitted to migrate data from the old computers to the new computers, fielded the help desk calls and provided one-on-one training for upper management and Vice Presidents to the Senior President of East Coast Operations for Bank of America. I also reconfigured all applications, setup remote connections for laptops and home users, redirected printers and set up Lotus Notes or Outlook, depending upon which server the user was connected to.

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