SUMMARY:

• Seeking a leadership role with a solid organization where I can utilize and contribute my analytical and technical skills.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Technical Support II

• Hired to manage all Department of State owned mobile devices at Domestic Offices, Embassies & Consulates.
• BES (Blackberries and Samsung): 19,728
• XenMobile iPhone & iPad Users: 17974
• XenMobile Devices: 19071
• Citrix Users: 26,425 (about 4,500 on GO3 with 1,500 mobile laptops).
• Deployed laptops: Surface Pro 3, Surface Pro 4, Surface Book, Dell 5570, Dell 5580, Dell 5285, Dell 5289
• Operating System: Windows 10.
• Software: MS Office Suites 2016, IE, Chrome, & Citrix remote desktop applications.

Confidential, Birmingham, AL

Contractor - Tech Lead

• Hired to assist the rollout of 900 Dell Workstations to multiple locations.
• Operating System: Windows 7.
• Software: MS Office Suites 2013, DocXP, AG, IE.
• Schedule, image, configure, and install all computer equipment for end-users.
• Troubleshoot & resolve all print driver, PIV card authentication, and software configuration issues.
• Train new hires at remote locations on AD structure, and workstation ePO encryption process.
• Assist team with automating deployment configuration process with BigFix.

Confidential, Washington, DC

Consultant/Contractor

• Support a user environment of 400 Dell, HP & Lenovo workstations
• Create & document process to upgrade existing workstations to Windows 10, and lead project for 6 months.
• Desktop Support
• Operating System: Windows 10.
• Software: MS Office 365 - Suite 2016, Adobe Creative Cloud Suite.
• Image, configure, and install all computer equipment for newly hired employees.
• Schedule computer and software training, guidance, and technical advice to increase client comfortability using corporate applications.
• Teach and/or inform employees on Microsoft Office Suite ‘Best Practices’ to minimize issues and increase client productivity.
• Remote desktop support for employees working offsite.
• Log all issues in ticket tracking system. (ZenDesk)
• Configure and setup corporate mobile devices. (iPhones & iPads)

Confidential, Arlington, VA

Senior End User Support Analyst

• Support a user environment of 800 Dell & Lenovo workstations among 7 separate organizations.
• Desktop Support
• Operating System: Windows 7.
• Software: MS Office 365 - Suite 2016, Adobe Creative Cloud Suite, Nitro Pro 10, & Jungle Disk.
• Image, configure, and install all computer equipment for newly hired employees.
• Schedule computer and software training, guidance, and technical advice to increase client comfortability using corporate applications.
• Teach and/or inform employees on Microsoft Office Suite ‘Best Practices’ to minimize issues and increase client productivity.
• Remote desktop support for employees working offsite.
• Log all issues in ticket tracking system. (solar winds)
• Configure and setup corporate mobile devices & enroll AirWatch for device management, iPhones.

Confidential, Newbury Park, CA

IT Service Desk Analyst

• Hired to assist the I.T. team with the planned 2014 employment growth of over 100 new hires. Approximately 7 to 11 new hires a week for 120 days.
• Operating System: Windows 7.
• Software: MS Office Suites 2010, Adobe Creative Suite.
• Procure, image, configure, and install all computer equipment for newly hired employees.
• Schedule computer and software training, guidance, and technical advice to increase client comfortability using corporate applications.
• Teach and/or inform employees on Microsoft Office Suite ‘Best Practices’ to minimize issues and increase client productivity.
• Remote desktop support for employees working offsite.
• Log all issues in ticket tracking system.
• Configure and setup corporate mobile devices, iPads/iPhones.

Confidential, Los Angeles, CA

SCCM Packager/Application Tester

• System Center Configuration Manager (SCCM 2007)
• SCCM 2007 Packaging: Using an existing powershell script template, write installation ‘task sequence’ scripts for 130 applications with .exe or .msi installers and appropriate install ‘switches’ or ‘.iss recorded selections’ for SCCM packaging and advertisement.
• (UAT) User Acceptance Testing: Prepare virtual Windows 7 ‘Hyper-V’ sessions for employees to test, verify, and accept that business unit applications are installing successfully and working correctly as packaged from SCCM.
• Using SCCM 2007 to distribute application packages to distribution points/remote servers so as; to push applications to newly deployed Window 7 workstations within those remote regions.
• Windows 7 Migration Team
• Assist with upgrading 3100 workstation from Windows XP to Windows 7 using the User State Migration Tool (USMT).

Confidential, Burbank, CA

IT Consultant

• Managed Technology
• Procurement of all Wi-Fi router, laptop and printer hardware for Victory VoIP call centers located in the State of California.
• Setup, configure, and support 14 HP dv7t-7000 laptops, 14 Brother MFC-8890DW printers, and 14 Buffalo WHR-HP-G400N Wi-Fi routers located at regional Victory VoIP call centers.
• Install, configure, support, and resolve all technology, and hardware & software on field representative laptops.
• Windows 7, PDI, GOP Data Center, SmartCommunicator, MS Office Suite, Norton NIS NAV version 19, and Brother MFC-8890DW printer/scanner/Wi-Fi software.
• Work with internet service providers to implement WISP, DSL, Digital Cable, & Digital FIOS at 15 VoIP Victory call centers.
• Setup and support 15 AirNet SMARTech 24-line VoIP systems using Juniper SSG20 routers, Linksys SRW224P PoE 24-port switches and Grandstream GXP 2020 & 2120 VoIP phones.
• Initial point-of-contact for problem solving all technical aspects of VoIP phone systems and internet connectivity.
• Managed Integrity of Political Data
• Flagging of Data Center modeling in PDI.
• Data importing of identified voters into PDI.
• Daily voter ID counts and reporting for NRCC analysis.
• Providing voter data to mail houses for targeted campaign mailers.

Confidential

Information Management Senior Specialist

• Responsible for primary I.T. support of a client base of 80 to 110 Confidential /ABC Executives including Assistants. This includes all refreshes of workstations/laptops, software installations, configurations, and application trouble shooting.
• Operating Systems: Windows 7/XP, Mac OS running parallels desktop.
• Software: MS Office Suites 2003 & 2007, Adobe Creative Suite, Citrix ICA client, McAfee Antivirus, SAP client, QIP for DNS.
• Familiar with the following LAN/WAN hardware or applications: Aruba Direct Connect (DisneyConnect), Juniper VPN ( Confidential BackstagePass), Cisco VoIP laptop software, Bluesocket-WiFi MAC address authentication, SecureID authentication.
• Responsible for direct I.T. support of top ABC executives and their assistants and their supported hardware systems and mobile devices.
• Coordinate efforts to troubleshoot both onsite and remote and facilitate repair through hardware vendors.
• Monitor and update asset inventory information and issue resolution times for management reporting and SLA compliance.
• Setup, Configure, Support the following PDA’s: Blackberry, iPhone, & iPad.
• (USMT) - Desktop migration tool from Win XP to Win 7, (LTI) - Windows 7 imaging with core application installs. (SCCM) - 32 bit & 64 bit application deployment.

Confidential

Implementation Coordinator-Network Infrastructure

• Accountable for the coordination and scheduling of personnel, equipment and software regarding a new Wealth Management platform for a major brokerage. The project consisted of a 4 month migration from an NT to XP platform for 16 brokerage firm offices within the Western region of the country.