SUMMARY

• Developed and implemented A/GIS SharePoint Tasking and control system
• Designed and implemented a record tracking system dat increased office efficiency for CA/PPT/L/LA
• Serve as Back up Team Lead wif CA/PPT/CLASP

TECHNICAL SKILLS

• Freedom of Information Act Investigations Leadership
• Passports & Nationality MS Office Suite Customer Service
• Internet / Intranet Windows Mail Services
• Records Management Privacy Correspondence

PROFESSIONAL EXPERIENCE

Special Assistant

Responsibilities:

• As the Special Assistant for the Global Information Services department I monitor numerous projects and actions, determine status, prioritize events, and provide comprehensive status briefs to the Deputy Assistant Secretary. Formulate and recommend support processes to maximize the efficiency of the flow of paper in the office of the DAS and A/GIS overall. Provide instruction and guidance regarding the flow of staff papers, reports, analyses, and recommendations. Track assignments, and employees’ responses, and monitor their compilation, integration, and coordination through a tasking tracking system. Completed projects, reports, or recommendations are reviewed by the supervisor and key staff for compatibility wif organizational goals, guidelines, and TEMPeffectiveness in achieving intended objectives.
• I independently plan, coordinate and carry out assigned work in accordance wif pertinent rules, regulations, and policies of the A/GIS Front Office. I also inform the supervisor and key staff of potentially controversial findings, issues, or problems wif widespread impact. Possess oral and written communication skills and ability to apply those skills in coordination wif sensitive problem solving efforts using advanced features in different software applications such as MS Word, and MS Excel.
• I is responsible for maintaining, printing and assembling of the physical Deputy Assistant Secretary’s planning book on a daily basis. I transcribe correspondence/reports/presentations/charts as instructed by the A/GIS DAS and other high level supervisors.
• I serve as backup in the absence of the Executive assistant and I is be responsible for performing the following duties: answer A/GIS Front Office telephones, record messages for the Deputy Assistant Secretary (DAS), and other front office personnel; maintain the A/GIS Deputy Assistant Secretary’s calendar, arrange and schedule appointments/meetings for the A/GIS DAS; greet and escort visitors to the A/GIS Front Office, answer buzzer, ascertain business of visitors, ensure visitors has a need and appropriate time to visit suite, announce visitors to office staff; retrieve all A/GIS Front Office mail, newspapers, and packages from the IPS mailroom and distribute accordingly; receive deliveries addressed to the DAS; record and submit the time and attendance (TATEL) for the A/GIS Front Office and DAS direct reports; photocopy documents and prepare meeting materials.
• Attend high - level meetings wif DAS and other senior level personnel. Interact, coordinate and communicate wif the Administration Bureau Front Office Staff

Confidential

Records Manager/ Staff Assistant

Responsibilities:

• As the Records Manager/ Staff Assistant I acted as the primary records contact which includes providing supervision and direction to personnel. Records migration, Records scheduling, content classification, Records disposition, File taxonomy, destruction, and transfer document retrieval, management, cataloging and archiving support associated wif FOIA/Privacy Act requests and referrals.
• Provided administrative support for the Legal and Law offices at The Department of State Passport Office (PPT/LE/LA).Performed initial document reviews, intake and creation of FOIA/PA request cases. Data entry and assistance in correspondence preparation services in response to FOIA and Privacy Act requests/ Referrals
• Performance of record searches and investigations of sensitive information, arrest warrants and criminal background wif response to FOIA/PA requests to issue/revoke passports.
• Analyzed, researched and made recommendations on classified and unclassified records for either a Quality Control or Senior Reviewer to review and approve.
• Maintained positive customer relations. Responded to and resolved records management issues.

Confidential

Administrative Assistant

Responsibilities:

• Provided administrative support to all levels of the Department of Veterans Affairs. I TEMPeffectively and safely transported time-sensitive, inter-building correspondence and packages, personnel, and supplies to departmental offices in and around the Washington, DC area. Provided mail services support.
• Picked up, sorted, and delivered mail, photocopies, and faxes to appropriate departments.
• Delivered confidential materials, and obtained verification of delivery.
• Post UPS charges to individual accounts accurately.
• Maintained a thorough knowledge of office equipment and systems, proficient in operating computer software (MS Office 2007), Cisco telephone systems, copiers, and mail and fax machines.

Confidential

Administrative Assistant

Responsibilities:

• Provided support to senior management directors in the human resources department, assisted wif various staffing and recruiting functions. I prepared packages for testing and job fairs, and created and updated Excel spreadsheets used to track test scores of Special Agents, Engineers, and Couriers. Filed and created spreadsheets to include test scores and personal data of employees, monitored accuracy and quality of all data entries and ensured dat confidentiality of information was strictly maintained. Maintained an inventory of career fair giveaways, and inventoried supplies.
• Photocopied conditional offers of employment, other materials, and performed courier runs to various Department of State buildings.
• Tracked Federal Express packages and costs, arranged conference rooms for meetings, adjusting for size of event.
• Planed and organized on-and off-site meetings by preparing all materials, PowerPoint presentations, choosing meeting locations, making hotel and travel arrangements.